Contact Center Traffic and Scheduling Analyst, Sr. jobs in Rapid City, SD

The scheduling center associate serves as the first point of contact between a patient and our clinic. This team member provides excellent customer service and fosters parent comfort and trust. They are the first impression of Black Hills Pediatric Dentistry, and will exemplify our values at all times. We are child-focused and possess a will-do attitude. This person delivers a kind, compassionate, efficient experience to every caller and ensures that appointments are scheduled following company protocol/procedure. This team member reports directly to the Lead or Administrator if the lead is unavailable.

PRIMARY RESPONSIBILITIES/DUTIES

· Provide exemplary customer service for every incoming and outgoing phone call.

· Ensure accurate scheduling of all patients using best outcome decision making.

· Work diligently to fill the schedule using all means available.

· Complete all required tasks by the end of each day.

· Collaborate with other departments to provide the best patient experience.

· Exercise utmost discretion, diplomacy, and tact with patient/staff interactions

· Maintain strict confidentiality and adherence to privacy policies

· Collect and accurately process patient/parent personal data and insurance information

· Process incoming and outgoing mail/emails/faxes

· Assist with administrative and general office duties as assigned

· Ability to start, stop and start duties multiple times a day at quick pace, and still get all jobs completed by the end of the day.

· Flexibility and willingness to handle a variety of tasks

· Fluent in Spanish is a plus

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person