Contact Center Traffic and Scheduling Analyst, Sr. jobs in Richmond, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

32 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Richmond, CA area

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Lead Engineer - Telecommunications
  • Randstad Canada
  • Vancouver, BC
  • ... senior engineer) -Manage the financial and non-financial performance of the team, setting ... to analyse and continually improve the efficiency and effectiveness of the team through ...
  • 2 days ago

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Administrative Assistant
  • Randstad Canada
  • Vancouver, BC
  • Role and Responsibilities Answer and direct phone calls Organize and schedule appointments Plan ... contact for internal and external clients Liaise with executive and senior administrative ...
  • 5 days ago

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FWS Project Financial Analyst (Intermediate Level)
  • Randstad Canada
  • Burnaby, BC
  • ... members and senior management to develop, implement and evaluate solutions from a financial ... Please contact Troy Peakman with your resume at: troy.peakman@randstad.ca For more information, or ...
  • 5 days ago

Richmond is located at 37°56′09″N 122°20′52″W / 37.93583°N 122.34778°W / 37.93583; -122.34778. According to the United States Census Bureau, the city has a total area of 52.5 square miles (136 km2), of which 30.1 square miles (78 km2) is land and 22.4 square miles (58 km2) (42.71%) is water. The city sits on 32 miles (51 km) of waterfront, more than any other city in the Bay Area. The city borders San Francisco Bay to the southwest and San Pablo Bay to the northwest, and includes Brooks Island and the Brother Islands entirely, and half of Red Rock Island. There are several cities and uninco...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$66,256 to $90,762
Richmond, California area prices
were up 4.5% from a year ago