Contact Center Traffic and Scheduling Analyst, Sr. jobs in Richmond, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Civil Analyst - EIT (ITS/Traffic)
  • Kimley-Horn
  • Oakland, CA FULL_TIME
  • Overview

    Kimley-Horn's Oakland, California (CA) office is seeking a Civil Engineer-in-Training (EIT) with 3 years of experience to join their ITS/Traffic team. 

    Responsibilities

    • Perform traffic engineering and project management tasks to deliver a wide variety of transportation planning, transit, traffic engineering, safety, and intelligent transportation systems (ITS) projects for many, diverse clients
    • Has an entrepreneurial spirit, creating a vision for growth in their personal practice while contributing to the growth of our well-established transportation practice
    • Assist with managing their projects profitably
    • Engage in hands-on practice and delivery of projects
    • Transition work to qualified staff
    • Act as a positive leader and mentor
    • Contribute significantly to marketing and business development efforts and have the autonomy to pursue their own passions, leads, and clients
    • As a critical member of the team, you will perform a variety of engineering tasks and will receive both on-the-job and formal training as well as mentorship and exposure to plan production, project financials, and client interactions

    Qualifications

    • 2 years of traffic engineering experience that could include:
      • Preparing and/or reviewing traffic impact studies for small and large projects
      • Preparing parking studies
      • Preparing site access and circulation studies
    • Bachelors or Masters from an ABET accredited university in the field of Civil Engineering
    • Holds "Engineer-In-Training" or "Engineering Intern" certification
    • Experience using Synchro, VISSIM, and/or other traffic analysis software applications
    • Communicating technical thoughts clearly and concisely
    • Excellent technical writing skills
    • Detail-oriented with an ability to contribute to a positive work environment
    • Ability to work independently and as a team

    Salary Range: 

    $90,000 - $125,000

    Why Kimley-Horn?

    At Kimley-Horn, we do things differently. People, clients and employees, are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it— that’s why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn’s placement on the Fortune “100 Best Companies to Work” list for 16 years!

  • 26 Days Ago

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Traffic Controller | Oakland
  • Traffic Management Inc.
  • Oakland, CA FULL_TIME
  • Overview WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange.Join our Team today! No Traffic Control experience necessary! We provide paid training and certific...
  • 11 Days Ago

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Sr Web Analyst
  • Tailored Brands
  • Dublin, CA FULL_TIME
  • At Tailored Brands, we help people love the way they look and feel for their most important moments. Our Technology team loves the way they feel and thrive at work, with: Flexible work opportunities, ...
  • 14 Days Ago

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Sr. Project Controls Analyst
  • TD Thornton
  • Walnut Creek, CA OTHER
  • TD Thornton is a premier consulting firm specializing in project management and project controls solutions. We have a strong on-boarding and training program which sets our people up for success. All ...
  • 19 Days Ago

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Sr. Financial Analyst
  • Premier Nutrition
  • Emeryville, CA FULL_TIME
  • Business Unit Description: Here's what all the hype is about: Premier Nutrition Company (PNC) is one of the fastest-growing companies in the convenient nutrition space showing clear leadership in the ...
  • Just Posted

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Sr. Financial Analyst
  • Robert Half
  • Emeryville, CA PER_DIEM
  • Robert Half is currently recruiting a Senior Financial Analyst for our Wholesale Distribution - Dur Goods client. Direct the development of forecast processes to ensure resources are leveraged with ma...
  • 22 Days Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Richmond, CA area

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Administrative Assistant (Medical) - On site
  • LTD Global
  • Berkeley, CA
  • Job Description Job Description Position Summary: The Administrative Assistant will provide on-site support (Berkeley) f...
  • 4/23/2024 12:00:00 AM

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Receptionist in the Central California General Office, CA location
  • Indotronix International Corporation
  • Berkeley, CA
  • Indotronix is seeking a Receptionist in the Central California General Office, CA location Job Title: Receptionist Locat...
  • 4/23/2024 12:00:00 AM

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Financial Analyst
  • Grocery Outlet
  • Emeryville, CA
  • About Grocery Outlet: Our Mission: Touching lives for the better Our Vision: Touching lives by being the first choice fo...
  • 4/23/2024 12:00:00 AM

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Community Capital - Relationship Manager Associate
  • BMO Financial Group
  • San Ramon, CA
  • Works closely with a team of Relationship Managers on structuring and servicing Low Income Housing Tax Credits (LIHTC) e...
  • 4/22/2024 12:00:00 AM

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Support Services Specialist (CAFM Program Manager)
  • Internal Revenue Service
  • Oakland, CA
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 4/22/2024 12:00:00 AM

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Entry Level Python Programmer/Data scientist/Analyst
  • SynergisticIT
  • Berkeley, CA
  • SYNERGISTICIT is aware that the Job Market is Challenging due to almost 300,000 Tech Layoffs within the past year due to...
  • 4/21/2024 12:00:00 AM

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Contact Representative (Frontline Manager Trainee) (TEMP NTE 1 YR MBE)
  • Internal Revenue Service
  • Oakland, CA
  • Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT ...
  • 4/20/2024 12:00:00 AM

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Travel Nurse RN - Oncology - $2,186 per week
  • Adventist Health
  • Berkeley, CA
  • Supplemental Health Care is seeking a travel nurse RN Oncology for a travel nursing job in Berkeley, California. Job Des...
  • 4/20/2024 12:00:00 AM

Richmond is located at 37°56′09″N 122°20′52″W / 37.93583°N 122.34778°W / 37.93583; -122.34778. According to the United States Census Bureau, the city has a total area of 52.5 square miles (136 km2), of which 30.1 square miles (78 km2) is land and 22.4 square miles (58 km2) (42.71%) is water. The city sits on 32 miles (51 km) of waterfront, more than any other city in the Bay Area. The city borders San Francisco Bay to the southwest and San Pablo Bay to the northwest, and includes Brooks Island and the Brother Islands entirely, and half of Red Rock Island. There are several cities and uninco...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$80,960 to $109,773
Richmond, California area prices
were up 4.5% from a year ago