Contact Center Traffic and Scheduling Analyst, Sr. jobs in Riverside, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020

14 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Riverside, CA area

Java/J2EE Developer
  • SoftHQ, Inc.
  • Irvine, CA
  • Should have strong analytical skills experience working with business users to understand business ... Thanks Regards Muneer Senior IT Recruiter SoftHQ, INC,6494 Weathers Place, Suite 200, San Diego, CA ...
  • yesterday

Retail National Account Manager (Bilingual-Spanish)
  • Anaheim, CA
  • ... contact with National Retailer 90 days after account activation Meet or exceed assigned revenue ... regularly scheduled meetings and account reviews with assigned National retailers ensuring that ...
  • 3 days ago

Senior Data Analyst
  • Solugenix Corporation
  • Irvine, CA
  • ... Schedule Management, Financial Management, Risk Management, Staffing Management Quality Management ... Informatica Power center is a big plus) Advanced analytics data mining Data modeling ...
  • 5 days ago

Business Systems Analyst (Telephony Lead)
  • Emvia Inc
  • Corona, CA
  • Role Business Systems Analyst (Telephony Lead) Location Remote then onsite in Corona, CA Duration 11+ Months Job Description Required Skills Minimum 4 years of experience in contact center telephony ...
  • 7 days ago

Closing Technician- must have mortgage experience
  • Mountain West Financial. Inc.
  • Redlands, CA
  • Contact the appropriate branch/broker to verify Lender/Broker charged fees. * Check and verify ... In order to accomplish these goals we constantly analyze and improve our internal processes to ...
  • 7 days ago

Sr. Maintenance Supervisor
  • Anita's Mexican Foods Corp.
  • San Bernardino, CA
  • ... cause analysis and general troubleshooting, operation maintenance and set up of production ... Work closely with all Department Supervisors in set-up, scheduling, and planning of all maintenance ...
  • 7 days ago

Riverside is a city in Riverside County, California, United States, located in the Inland Empire metropolitan area. Riverside is the county seat of the eponymous county and named for its location beside the Santa Ana River. It is the most populous city in the Inland Empire and in Riverside County, and is located about 55 miles (89 km) east of downtown Los Angeles. It is also part of the Greater Los Angeles area. Riverside is the 59th most populous city in the United States and 12th most populous city in California. As of the 2010 Census, Riverside had a population of 303,871. Riverside was fou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,743 to $81,840
Riverside, California area prices
were up 3.0% from a year ago