Contact Center Traffic and Scheduling Analyst, Sr. jobs in Roseville, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

51 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Roseville, CA area

D
Senior Project Manager
  • Direct Technology
  • Sacramento, CA
  • ... schedule management • Requirements management • Resource and workload conrol • Quality assurance and testing management • Business and Gap analysis • Implementation planning and management ...
  • yesterday

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Network Architect
  • R Systems, Inc.
  • Sacramento, CA
  • Develop voice solutions and integrate with an existing telecommunication system maintain the quality of traffic for contact center, traders and business users. Research, analyze and recommend new ...
  • yesterday

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Network Architect ($Open)
  • Two95 International
  • Sacramento, CA
  • Develop voice solutions and integrate with an existing telecommunication system maintain the quality of traffic for contact center, traders and business users. Research, analyze and recommend new ...
  • yesterday

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Sr. Manager Trainee - Operations (California) Various Locations
  • BioLife Plasma Services
  • Sacramento, CA
  • BioLife currently has over 100 Plasma Center locations across the United States, and we are growing ... Targets understanding & analysis of operational and compliance data to ensure production, forecast ...
  • yesterday

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Commercial Roofing Estimator *Relocation*
  • SR Building Services
  • Sacramento, CA
  • Qualified candidates must be experienced in commercial roofing and waterproofing estimating*** SR ... · Schedule and lead job awareness meeting at time of job set-up. · Responsible for job write-ups ...
  • yesterday

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Registered Dietitian (RD) | Correctional Health! | Full-Time
  • Ro Health- Corrections
  • Sacramento, CA
  • Multiple shifts and schedules available * Target Start Date: ASAP Required RD Qualifications ... point of contact and we promise you'll never talk with a call center! Ro Health provides the ...
  • 3 days ago

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SBA Lending Manager 2
  • Wells Fargo Bank
  • Roseville, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 4 days ago

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Senior Search Engine Optimization Specialist
  • Education Ecosystem
  • Sacramento, CA
  • Data Analytics (engagement, retention, cohort) * Apply latest technical SEO best practices ... Experience with a site that had minimum 3 million monthly traffic * At least experience as senior ...
  • 6 days ago

Roseville (formerly, Roseville Junction, Junction, and Grider's) is the largest city in Placer County, California, United States, in the Sacramento metropolitan area. As of 2016, the US Census Bureau estimated the city's population to be 132,683. Interstate 80 runs through Roseville and State Route 65 runs through part of the northern edge of the city. According to the Roseville Civic Center, the city has a total area of 42.26 square miles (109.5 km2), of which, 42.24 square miles (109.4 km2) of it is land and 0.002 square miles (0.0052 km2) of it (0.00%) is water. Several streams flow through...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,344 to $82,669
Roseville, California area prices
were up 2.5% from a year ago