Contact Center Traffic and Scheduling Analyst, Sr. jobs in Sacramento, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

38 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Sacramento, CA area

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Bilingual Customer Service Representative (Work From Home)
  • The Panther Group
  • Sacramento, CA
  • Call Center and Customer Service Representatives, realize your full potential with The Panther ... You should also have strong analytic and problem-solving skills, with the ability to effectively ...
  • 8 hours ago

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CSR/Customer Service/Call Center/Customer Support/Customer Care
  • BCforward
  • West Sacramento, CA
  • Business and analytical problem solving skills * Communication skills * Ability to work ... Hourly, W2 Who to Contact : Nick Johnson About BCforward BCforward is currently the largest ...
  • yesterday

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Senior Search Engine Optimization Specialist
  • Education Ecosystem
  • Sacramento, CA
  • Data Analytics (engagement, retention, cohort) * Apply latest technical SEO best practices ... Experience with a site that had minimum 3 million monthly traffic * At least experience as senior ...
  • yesterday

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Administrative Assistant Part Time (about 24hrs a week)
  • The Fountain Group
  • West Sacramento, CA
  • * Provides front-desk coverage and serves as the first point of contact for all visitors, contractors ... Assists departmental staff with scheduling third-party services, verifying work order service ...
  • yesterday

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Procurement Clerk ( SAP Required)
  • TalentOptions
  • West Sacramento, CA
  • Provides front-desk coverage and serves as the first point of contact for all visitors, contractors ... Assists departmental staff with scheduling third-party services, verifying work order service ...
  • yesterday

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Part Time Administrative Assistant
  • Synectics Inc.
  • West Sacramento, CA
  • Provides front-desk coverage and serves as the first point of contact for all visitors, contractors ... Assists departmental staff with scheduling third-party services, verifying work order service ...
  • yesterday

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Manager in Training MIT
  • United Pacific
  • West Sacramento, CA
  • With a West Coast based corporate support center and over 300 locations we can offer development ... scheduling. · Analyze store reports, manage inventory, and oversee cash control. All associates ...
  • 4 days ago

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Systems Analyst
  • PT Systems
  • El Dorado Hills, CA
  • Systems Analyst Sr - 47307 Location: El Dorado, CA Pay Rates: $45-48/hr W-2 Duration: 12 months ... schedule upon appropriate notice. Nice to Have Skills: - Bachelor's degree or equivalent work ...
  • 6 days ago

Sacramento (/ˌsækrəˈmɛntoʊ/ SAK-rə-MEN-toh; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. Located at the confluence of the Sacramento River and the American River in Northern California's Sacramento Valley, Sacramento's estimated 2018 population of 501,334 makes it the sixth-largest city in California and the ninth largest capital in the United States. Sacramento is the seat of the California Assembly, the Governor of California, and Supreme Court of California, making it the state's political center and a hub for lobbying and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,392 to $82,728
Sacramento, California area prices
were up 2.5% from a year ago