Contact Center Traffic and Scheduling Analyst, Sr. jobs in Salem, MA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

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94 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Salem, MA area

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Senior Cost Analyst
  • Robert Half
  • Andover, MA
  • ... as a Senior Cost Analyst in a high level contributing role. This is a newly created position ... Contact DIRECTLY Dino Valeri at 781-505-4000 or email dino.valeri@roberthalf.com for immediate ...
  • 17 hours ago

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Senior Associate, Platform & Delivery Management
  • Santander Holdings USA Inc
  • Manchester-by-the-Sea, MA
  • Leads team members on data analysis and integration of applications * Manages external vendor ... Technology (5900) Schedule:Full-time Job Posting:Jul 9, 2020, 12:17:00 PM
  • 23 hours ago

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Associate, Application Development (Senior Mulesoft Developer)
  • Santander Holdings USA Inc
  • Brookline Village, MA
  • Setup API Analytics for consumption through various channels including ELK and Kafka stack ... Technology (5900) Schedule:Full-time Job Posting:Jul 9, 2020, 1:57:36 PM
  • 23 hours ago

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Associate, Application Development (Senior Mulesoft Developer)
  • Santander Holdings USA Inc
  • Dorchester, MA
  • Setup API Analytics for consumption through various channels including ELK and Kafka stack ... Technology (5900) Schedule:Full-time Job Posting:Jul 9, 2020, 1:57:36 PM
  • yesterday

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Senior Associate, Platform & Delivery Management
  • Santander Holdings USA Inc
  • Boston, MA
  • Leads team members on data analysis and integration of applications * Manages external vendor ... Technology (5900) Schedule:Full-time Job Posting:Jul 9, 2020, 12:17:00 PM
  • yesterday

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Client Technology Analyst - (LIMS - EMR)
  • New Directions Staffing
  • Boston, MA
  • Provide support for the staff that work in the testing center and serve as a backup administrator ... contact information. We are unable to sponsor Visa's for this role. Local candidates preferred ...
  • 2 days ago

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REMOTE Sr. Clinical Operations Manager-Late phase oncology required
  • Kelly Services
  • Cambridge, MA
  • ... schedule and on budget. • Oversee Strategic Partners and/or other CROs and other 3rd party ... interim analyses, requiring the coordination of multiple vendors, or other special assessments
  • 3 days ago

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Real World Evidence Sr Manager
  • Vertex Pharmaceuticals Inc (US)
  • Boston, MA
  • Reporting to the Director, RWE Center of Excellence (COE), the Senior Manager, RWE, is integral ... and analytical support for internal stakeholders, including Global Medical Affairs, Health ...
  • 5 days ago

Salem is located at 42°31′1″N 70°53′55″W / 42.51694°N 70.89861°W / 42.51694; -70.89861 (42.516845, -70.898503). According to the United States Census Bureau, the city has a total area of 18.1 square miles (47 km2), of which 8.1 square miles (21 km2) is land and 9.9 square miles (26 km2), or 55.09%, is water. Salem lies on Massachusetts Bay between Salem Harbor, which divides the city from much of neighboring Marblehead to the southeast, and Beverly Harbor, which divides the city from Beverly along with the Danvers River, which feeds into the harbor. Between the two harbors lies Salem Neck a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$63,216 to $86,599
Salem, Massachusetts area prices
were up 2.5% from a year ago