Contact Center Traffic and Scheduling Analyst, Sr. jobs in San Bernardino, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

20 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in San Bernardino, CA area

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Customer Service Traffic Clerk
  • Staffmark
  • Pomona, CA
  • Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and ... If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer. Company ...
  • 1 hour ago

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Loan Processing Manager 1 -- (Loan Administration Manager 1)
  • Wells Fargo Bank
  • San Bernardino, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 2 days ago

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Sr. Logistician
  • JSL Technologies inc
  • Norco, CA
  • ... Warfare Center Corona and remote and isolated locations including aboard ship, US and foreign ... Analytical Skills - Synthesizes information; collects and researches data; designs workflow
  • 3 days ago

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Assistant Project Manager | Boulder Creek
  • Avenue5 Residential, LLC
  • Riverside, CA
  • ... entering traffic into the computer, marketing, maintenance, and general office operations ... Scheduling * Required to maintain a regular schedule which may require working overtime, weekends ...
  • 4 days ago

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Records Retrieval Specialist
  • Ontellus
  • Pomona, CA
  • This is accomplished by making regular phone calls or through other means of contact with the ... Schedule field jobs accurately and completely. Each appointment requires information verification ...
  • 4 days ago

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Senior Estimator
  • Top Notch Talent Management
  • Ontario, CA
  • ... to analyze projects to determine scope, schedule requirements, and coordinate with Purchasing and Installation on priorities to effectively bring project within budget and on schedule ยท Have ...
  • 5 days ago

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Field Underwriter - Warm Leads - Build an Agency
  • Jacob Pogue Agency
  • San Bernardino, CA
  • ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ... schedule an interview--please contact National Hiring Manager: Tiffany Kanehl at (615) 358-8143
  • 5 days ago

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Physical/Occupational Therapist*
  • SAN BERNARDINO COUNTY, CA
  • San Bernardino, CA
  • Full and Part-Time Schedules: Hours may vary.Some positions in this classification may be assigned ... contact their Toll-FreeApplicant Support line at (855) 524-5627.Please notethat Human Resources is ...
  • 5 days ago

According to the United States Census Bureau, the city has a total area of 59.6 square miles (154 km2), of which 59.2 square miles (153 km2) is land and 0.4 square miles (1.0 km2), or 0.74%, is water. The city lies in the San Bernardino foothills and the eastern portion of the San Bernardino Valley, roughly 60 miles (97 km) east of Los Angeles. Some major geographical features of the city include the San Bernardino Mountains and the San Bernardino National Forest, in which the city's northernmost neighborhood, Arrowhead Springs, is located; the Cajon Pass adjacent to the northwest border; City...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,522 to $81,537
San Bernardino, California area prices
were up 3.0% from a year ago