Contact Center Traffic and Scheduling Analyst, Sr. jobs in San Diego, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020

81 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in San Diego, CA area

Senior Network Engineer
  • Mitchell1
  • San Diego, CA
  • We are seeking a Senior Network Engineer to become an integral part of our team! You will be ... traffic, through their expertise in packet capture and analysis. The incumbent will analyze and ...
  • 15 hours ago

Private Client Group - PCG Sr. Registered Client Associate
  • Wells Fargo Bank
  • San Diego, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 17 hours ago

  • Presbyterian Healthcare Services
  • San Diego, CA
  • Yes Work Schedule: Days Summary: Responsible for the functions of the Human Resources department at ... Acts as primary point of contact for hospital staff (e.g., senior executives) *Manages and oversees ...
  • yesterday

Senior Account Executive
  • Havas Edge
  • San Diego, CA
  • ... analysis research. * Regularly tracks and provides competitive information to client with insight ... May serve as point person/day-to-day contact for several accounts; may also act as the designated ...
  • 2 days ago

Senior Associate, Downstream
  • Abzena
  • San Diego, CA
  • Effectively analyses experimental results and designs and executes follow-up experiments that build ... Conducts activities in support of production schedules and objectives as directed by senior staff
  • 3 days ago

Information Technology Analyst
  • Innovative Reasoning LLC
  • San Diego, CA
  • Eight to ten-hour shift work to provide 24-hour coverage in an Exercise Control Center facility for ... Some work events do require a schedule that varies and/or includes extended work hours
  • 4 days ago

(RN) Nurse Manager, Jacobs Medical Center OR
  • UC San Diego
  • San Diego, CA
  • Eligible Special Selection clients should contact their Disability Counselor for assistance ... Reporting to the Sr. Perioperative Nursing Director, the Jacobs Medical Center (JMC) OR Nurse ...
  • 5 days ago

Senior Security Architect
  • CyberCoders
  • San Diego, CA
  • ... contact during security audit What You Need for this Position Requirements: - experience ... analysis -experience conducting/directing penetration testing and security audits and related ...
  • 5 days ago

According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents. The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,180 to $82,444
San Diego, California area prices
were up 2.6% from a year ago