Contact Center Traffic and Scheduling Analyst, Sr. jobs in San Francisco, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

97 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in San Francisco, CA area

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Sr Business Analyst / Product Owner
  • The Ascent Services Group
  • Alameda, CA
  • Please contact Meera Makam at 925 627 4935 or email mmakamascentsg.com for any questions This is a W2 Contract The Senior Business Analyst on the Communications Transformation Capabilities team will ...
  • 11 hours ago

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Business Systems Analyst - 20-00228
  • Platinum Resource Group
  • San Mateo, CA
  • The individual we are looking is a seasoned Senior Business Analyst with strong core skills ... Coordinate and manage user acceptance testing by providing test schedules, planning, test data ...
  • 17 hours ago

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Business Analyst - San Francisco, CA
  • Canvas InfoTech Inc.
  • San Francisco, CA
  • W2 Only Business Analyst - San Francisco, CA Below is a detailed description of the senior BA role ... contact center environment (phone, email, online, digital) with emphasis on customer strategies ...
  • 17 hours ago

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Urgently Required Sr. CSV Analyst, LIMS with our Client in Foster City, CA
  • TK-Chain
  • San Mateo, CA
  • Position Sr. CSV Analyst, LIMS Duration 12+Months Location Foster City, CA Responsibilities ... schedule. Lead system qualification effort and be the primary contact for coordinating work ...
  • yesterday

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Senior GL Accountant
  • TalentOptions
  • San Mateo, CA
  • Senior GL Accountant San Mateo, CA JOB DESCRIPTION As Senior General Ledger Accountant, you will ... and amortization schedules and perform expense reasonableness analysis. * Responsible for ...
  • 2 days ago

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Sr. Software Developer Engineer
  • Serva Health
  • San Francisco, CA
  • ... traffic and unaffordable housing? Serva Health is looking for talented software developers who are ... NET application development team and will have experience of analytic technologies. * The ...
  • 4 days ago

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Senior Functional Security Engineer - San Francisco CA
  • Advantage Resourcing
  • San Francisco, CA
  • Experience leading a SOC center team of at least 5 security analysts. * Provide first- level ... If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer
  • 5 days ago

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Senior Accountant
  • Robert Half
  • Walnut Creek, CA
  • Please contact Mark Salvador - mark.salvador@accountemps.com - today!As a Senior Accountant, you will be responsible for financial statement preparation and consolidation, account analysis and ...
  • 6 days ago

San Francisco is located on the West Coast of the United States at the north end of the San Francisco Peninsula and includes significant stretches of the Pacific Ocean and San Francisco Bay within its boundaries. Several picturesque islands—Alcatraz, Treasure Island and the adjacent Yerba Buena Island, and small portions of Alameda Island, Red Rock Island, and Angel Island—are part of the city. Also included are the uninhabited Farallon Islands, 27 miles (43 km) offshore in the Pacific Ocean. The mainland within the city limits roughly forms a "seven-by-seven-mile square", a common local collo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$70,133 to $96,080
San Francisco, California area prices
were up 4.5% from a year ago