Contact Center Traffic and Scheduling Analyst, Sr. jobs in San Jose, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

100 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in San Jose, CA area

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Senior ETL Engineer (Applications Systems Engineer 5)
  • Wells Fargo Bank
  • Fremont, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 2 hours ago

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Senior Machine Learning Engineer - ASE6
  • Wells Fargo Bank
  • Redwood City, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 12 hours ago

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HR MANAGER - LINCOLN COUNTY MEDICAL CENTER - Relocate to New Mexico
  • Presbyterian Healthcare Services
  • San Jose, CA
  • Yes Work Schedule: Days Summary: Responsible for the functions of the Human Resources department at ... Acts as primary point of contact for hospital staff (e.g., senior executives) *Manages and oversees ...
  • yesterday

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Sr. Software Developer Engineer
  • Serva Health
  • San Jose, CA
  • ... traffic and unaffordable housing? Serva Health is looking for talented software developers who are ... NET application development team and will have experience of analytic technologies. * The ...
  • yesterday

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Senior Cloud Solution Architect(AWS and GCP)
  • InfoObjects Inc
  • Campbell, CA
  • Knowledge around monitoring and Analytics tools such as Splunk, DataDog, ThousandEyes, OMS ... Flexible work schedule depending on projectcustomer requirements. Physical and Mental Demands of ...
  • 3 days ago

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Analyst - Global Operations Center
  • Gavin de Becker & Associates
  • Menlo Park, CA
  • Previous experience working in a Global Security Operations center in the San Francisco Bay Area ... schedule, merit-based raises and bonuses.
  • 4 days ago

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Senior VMware Engineer - EUC Specialist
  • Eastern Computer Exchange
  • San Jose, CA
  • Perform analysis, design, implementation, administration and support of various digital workspace ... Data Center Virtualization DW : Digital Workspace (the new DTM) DTM : Desktop and Mobility NV
  • 4 days ago

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Senior Product Specialist- Emerging Technologies
  • Zscaler, Inc.
  • San Jose, CA
  • Applications have moved from the data center to the cloud and users are connecting to their ... Zscaler Internet Access scans every byte of traffic to ensure that nothing bad comes in and nothing ...
  • 5 days ago

San Jose is located at 37°20′07″N 121°53′31″W / 37.335278°N 121.891944°W / 37.335278; -121.891944. According to the United States Census Bureau, the city has a total area of 180.0 sq mi (466 km2), of which 3.4 sq mi (8.8 km2) (1.91%) is water, making it the fourth-largest California city by land area (after Los Angeles, San Diego and California City). San Jose lies between the San Andreas Fault, the source of the 1989 Loma Prieta earthquake, and the Calaveras Fault. San Jose is shaken by moderate earthquakes on average one or two times a year. These quakes originate just east of the city on...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$70,245 to $96,233
San Jose, California area prices
were up 2.9% from a year ago