Contact Center Traffic and Scheduling Analyst, Sr. jobs in Santa Ana, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020

42 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Santa Ana, CA area

Cyber Intelligence and Vulnerability Assessment Analyst Sr.
  • Strategic Systems
  • Santa Ana, CA
  • Cyber Intelligence and Vulnerability Assessment Analyst Sr. Location : : Santa Ana, California ... Center (SOC). The candidate must have a bachelor's degree in Computer Science, Engineering ...
  • yesterday

VA Refinance Senior Loan Officer
  • ClearPath Lending
  • Irvine, CA
  • Call center experience is a plus. * Positive attitude and professional demeanor. * Ability to multi ... Strong analytical and mathematical skills. * Excellent written and verbal communication skills
  • 2 days ago

Sr MDM Developer/Architect
  • Solugenix
  • Irvine, CA
  • Ideal candidates need to have experience in Strong analysis, Design, Develop, Code promotion ... ETL Informatica Power center * Oracle / SQL Server database / PLSQL * Linux/Unix shell scripting
  • 2 days ago

Senior MDM Developer / Architect
  • Trinus Corporation
  • Irvine, CA
  • Responsibilities Strong Analysis, Design, Develop, Code promotion, Version control skills for ... Power Center Oracle SQL Server database PLSQL LinuxUnix shell scripting Jira, bamboo, GitHub ...
  • 2 days ago

Sr Systems Engineer with Security Clearance
  • Raytheon Technologies
  • Fullerton, CA
  • ... schedule and environment. Join this highly visible team and perform technically challenging ... Radar System performance analysis including analysis of recorded radar data with both Matlab and ...
  • 2 days ago

Senior Loan Processor & Underwriter LEVEL II
  • Lexington Mortgage Corporation
  • Irvine, CA
  • Do you have the processing skills above 8+ and analytical skills? If you do, we want to see your ... Currently Scheduling Interviews. . . We are an Equal Opportunity Employer. It is the policy of the ...
  • 3 days ago

Senior Information Security Analyst
  • City of Hope
  • Irvine, CA
  • We are an agile, disruptive brand that's backed by a founding member of the National Cancer Center ... Monitor, track, analyze and record incidents to ensure protection from any potential leaks of ...
  • 6 days ago

Sr. Project Manager - Info Security - Santa Ana CA
  • Advantage Resourcing
  • Santa Ana, CA
  • Facilitating meetings including preparing agendas and coordinating schedules and materials ... If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer
  • 7 days ago

Santa Ana /ˌsæntə ˈænə/ (Spanish for "Saint Anne") is the county seat and second most populous city in Orange County, California in the Los Angeles metropolitan area. The United States Census Bureau estimated its 2011 population at 329,427, making Santa Ana the 57th most-populous city in the United States. Santa Ana is in Southern California, adjacent to the Santa Ana River, about 10 miles (16 km) from the coast. Founded in 1869, the city is part of the Greater Los Angeles Area, the second largest metropolitan area in the United States, with almost 18 million residents in 2010. Santa Ana is a ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,465 to $85,575
Santa Ana, California area prices
were up 2.5% from a year ago