Contact Center Traffic and Scheduling Analyst, Sr. jobs in Santa Clara, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

102 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Santa Clara, CA area

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Senior GL Accountant
  • TalentOptions
  • San Mateo, CA
  • Senior GL Accountant San Mateo, CA JOB DESCRIPTION As Senior General Ledger Accountant, you will ... and amortization schedules and perform expense reasonableness analysis. * Responsible for ...
  • 17 hours ago

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Senior ETL Engineer (Applications Systems Engineer 5)
  • Wells Fargo Bank
  • San Jose, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 19 hours ago

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Senior Quality Specialist for Product Development , Digital Health Technologies (PHC)
  • Genentech
  • Foster City, CA
  • ... analysis of research use only and validated products The PHC Center of Excellence is focused on ... The Senior Quality Product Development Specialist will be responsible for developing procedures and ...
  • 20 hours ago

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Senior Database Administrator and Developer
  • American Cybersystems, Inc.
  • San Jose, CA
  • ... key member in IT Data Services and Analytics Platform team responsible for maintaining ... Data center Migration and upgrade experience. bull Knowledge of Cloud (Azure), Big Data ...
  • yesterday

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Senior Procurement Analyst Ingredients
  • Ghirardelli Chocolate Company
  • San Leandro, CA
  • As the Senior Procurement Analyst, Ingredients you will have the exciting and unique opportunity to ... Act as the key contact to internal stakeholders (R&D and QA) for procurement related inquiries
  • 2 days ago

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Analyst - Global Operations Center
  • Gavin de Becker & Associates
  • Menlo Park, CA
  • Previous experience working in a Global Security Operations center in the San Francisco Bay Area ... schedule, merit-based raises and bonuses.
  • 2 days ago

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Sr. Software Developer Engineer
  • Serva Health
  • San Jose, CA
  • ... traffic and unaffordable housing? Serva Health is looking for talented software developers who are ... NET application development team and will have experience of analytic technologies. * The ...
  • 2 days ago

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Sr. Software Engineer for Natural Language Processing Systems at NASA
  • Bay Systems
  • Mountain View, CA
  • Senior Software Engineer for Natural Language Processing Systems Bay Systems Consulting Inc. At ... analysis of Traffic Management coordination. Cutting edge technology such as speech recognition ...
  • 6 days ago

Santa Clara is drained by three seasonal creeks, all of which empty into the southern portion of San Francisco Bay; these creeks are San Tomas Aquino Creek, Saratoga Creek, and Calabazas Creek. There are some significant biological resources within the city including habitat for the burrowing owl, a species of special concern in California due to reduction in habitat from urban development during the latter 20th century. This owl uses burrows created by ground squirrels and prefers generally level grasslands and even disturbed areas. According to the United States Census Bureau, the city cover...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$70,245 to $96,233
Santa Clara, California area prices
were up 2.9% from a year ago