Contact Center Traffic and Scheduling Analyst, Sr. jobs in Santa Clarita, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

128 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Santa Clarita, CA area

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Medical Call Center Representative
  • Exact Staff
  • Los Angeles, CA
  • They are currently seeking a representative to join their medical call center in North Hollywood ... position and schedule an interview. The number to contact is 818-348-1100. Thank you. Company ...
  • 9 hours ago

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RN Supervisor Urgent Care
  • Nexus Healthcare
  • Glendale, CA
  • Ensures appropriate staffing levels by scheduling on a daily and monthly basis within budgetary ... Interacts with the Patient Support Center, Eligibility department and Pharmacy Support Center
  • 10 hours ago

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Call Center Director
  • Shield HealthCare
  • Santa Clarita, CA
  • As a pivotal member of the senior leadership team, this role directs the overall strategy and operations of the Contact Center, is accountable for all aspects of attracting, retaining and coaching ...
  • yesterday

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UX Designer / Adobe Analytics Developer/Engineer
  • Zeektek
  • Calabasas, CA
  • Will help the company to rethink how cloud, web, digital, and contact center platforms will improve ... Utilize adobe to create reports and web analytics, how to measure trends and transactions, to ...
  • yesterday

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Datacenter Network Engineer
  • Micro-Data Systems, Inc.
  • Los Angeles, CA
  • ... Data Center and back bone network * Design, implement and maintain new and existing systems, such as monitoring and analysis, management and alerting, for a complex enterprise network environment ...
  • 2 days ago

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EDI Analyst
  • Abbyson
  • Los Angeles, CA
  • Organize and schedule upgrades and maintenance without deterring others from completing their work ... traffic and furniture sales. That's why our mission has always been to help them bring their homes ...
  • 6 days ago

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Tax Manager or Senior Tax Manager
  • Milam, Knecht & Warner, LLP
  • Glendale, CA
  • ... contact Strong tax research skills Ability to handle multiple projects simultaneously Strong ... and analytical skills We offer a premium compensation package, including a sign-on bonus, with ...
  • 6 days ago

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Optometric Office Manager and Optician
  • Agape Learning & Optometry Center
  • Thousand Oaks, CA
  • ... contact lens training. Responsibilities: - Comfortable assisting patients with glasses selection and dispensing - Customer service - Submitting insurance claims. Verifying insurance. Scheduling ...
  • 6 days ago

Santa Clarita, according to the United States Census Bureau, has an area of 62.16 square miles (161.0 km2), of which 62.10 square miles (160.8 km2) is land and 0.06 square miles (0.16 km2) (0.099%) is water. Santa Clarita is near the San Fernando fault zone and was affected by the 1971 San Fernando earthquake, also known as the Sylmar quake. The city was also affected by the 1994 Northridge earthquake, and many commercial and residential buildings were devastated by its aftermath, including the nearby Newhall Pass, the Valencia Town Center, and Six Flags Magic Mountain. Magic Mountain's 38-st...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,055 to $85,007
Santa Clarita, California area prices
were up 3.2% from a year ago