Contact Center Traffic and Scheduling Analyst, Sr. jobs in Santa Cruz, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

5 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Santa Cruz, CA area

G
Speech Language Path II PRN
  • Good Samaritan Hospital
  • San Jose, CA
  • Description SHIFT: PRN SCHEDULE: PRN/Per Diem Good Samaritan Hospital is a 474 bed acute care ... Chest Pain Center. Our Speech Language Pathologist teams are a committed, caring group of ...
  • 3 days ago

G
OP Beh Health Therapist PRN
  • Good Samaritan Hospital
  • San Jose, CA
  • PRN SCHEDULE: PRN/Per Diem Do you have the career opportunities you want in your current role? We ... For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 ...
  • 4 days ago

Santa Cruz (/ˈsæntə ˈkruːz/, Spanish: Holy Cross) is the county seat and largest city of Santa Cruz County, California. As of 2013 the U.S. Census Bureau estimated Santa Cruz's population at 62,864. Situated on the northern edge of Monterey Bay, about 32 mi (51 km) south of San Jose and 75 mi (120 km) south of San Francisco, the city is part of the 12-county San Jose-San Francisco-Oakland Combined Statistical Area. Santa Cruz is known for its moderate climate, natural environment, coastline, redwood forests, alternative community lifestyles, and socially liberal leanings. It is also home to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,523 to $85,651
Santa Cruz, California area prices
were up 2.5% from a year ago