Contact Center Traffic and Scheduling Analyst, Sr. jobs in Santa Maria, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

6 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Santa Maria, CA area

L
Marketing Assistant
  • Lags Spine and Sportcare Medical Centers Inc
  • Grover Beach, CA
  • If so, Lags Medical Center wants you. * We are seeking an employee that will be maintaining ... Collecting contact information for clinics and doctor offices, gathering information and ...
  • 2 days ago

C
Pediatrics, California Central Coast Pediatric Opening With Loan Repayment
  • Comp Health
  • Lompoc, CA
  • A well-established community health center in California needs a pediatrician. This is for a ... The schedule will be Monday through Friday from 8am to 5pm with a Saturday once a month and a call ...
  • 3 days ago

Santa Maria is a city near the Southern California coast in Santa Barbara County. It is approximately 65 miles (105 km) northwest of Santa Barbara and 150 miles (240 km) northwest of downtown Los Angeles. Its estimated 2018 population was 108,470, making it the most populous city in the county and the Santa Maria-Santa Barbara, CA Metro Area. The city is notable for its wine industry and Santa Maria-style barbecue. Sunset magazine called Santa Maria "The West's Best BBQ Town". Santa Maria is located at 34°57′5″N 120°26′0″W / 34.95139°N 120.43333°W / 34.95139; -120.43333 (34.951377, -120.433...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,403 to $81,380
Santa Maria, California area prices
were up 2.5% from a year ago