Contact Center Traffic and Scheduling Analyst, Sr. jobs in Schenectady, NY

The Role

Responsible for executing scheduling for Legends. Prepare all required departmental correspondence and documents in a timely manner. Provide accurate and detailed reports to facilitate proper allocation of staffing, time and resources during events. Ensure compliance with Legends Hospitality Management Operating Standards to maintain brand integrity.

Company Overview:

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities:

Responsible for executing scheduling for Legends. Prepare all required departmental correspondence and documents in a timely manner. Provide accurate and detailed reports to facilitate proper allocation of staffing, time and resources during events. Ensure compliance with Legends Hospitality Management Operating Standards to maintain brand integrity.

• Align with the General Manager to schedule the appropriate amount of staff for each event.
• Assist in recruiting and hiring of staff.
• Responsible for communicating all information for a function to the employees to include report time, uniform requirements, and responsibilities.
• Ensure employees have fulfilled required trainings and comply with federal and state laws.
• Assign concession staff to appropriate location on event day.
• Responsible for payroll.
• Data Entry as needed for month end and year end reports.
• Accountable for the upkeep and maintenance of all employee files.
• Assists with closing shift duties.

Qualifications:

• Dynamic, outgoing, high energy personality.
• Ability to perform duties above expectations with little supervision.
• Professional demeanor with the aptitude to interact with poise and upholding the company name.
• Strong written and verbal communication skills.
• Excellent organizational skills.
• Proficient in Microsoft Office, database and internet searching skills.
• All applicants must be at least 18 years of age.
• Ability to interact with co-workers in order to ensure compliance with company service standards.
• Ability to multi task in a fast paced, team orientated setting.
• Must be able to read, speak and write English Language in order to communicate with guests.
• Ability to work all venue events, including: extended hours, nights, weekends, and holidays.

Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.