Contact Center Traffic and Scheduling Analyst, Sr. jobs in Seattle, WA
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
- Amazon
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Seattle, WA
FULL_TIME
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DESCRIPTION
The Amazon Devices Traffic Growth team is seeking an experienced Sr. Business Analyst to lead and drive insights and analysis connected to Amazon Devices marketing and traffic. This role will be responsible for providing regular analysis and insight to marketing channel and Devices product line leaders to inform optimizations across onsite and offsite campaigns. This role will be expected to proactively identify trends and facilitate analysis to identify issues and opportunities that impact Devices and Amazon wide traffic. The ideal Sr. Business Analyst will have an extensive background in running SQL queries, designing marketing dashboards, driving channel optimization analysis projects and generating actionable marketing insights.
This is critical role for the organization and requires an individual with effective communication skills, outstanding business acumen, and the ability to work across various functional teams and internal partner teams. We are looking for individuals who are self-starters comfortable with ambiguity, demonstrate strong attention to detail, and have the ability to work in a fast-paced and ever-changing environment.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USABASIC QUALIFICATIONS
- Bachelor's degree
- 5 years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience
- Experience defining requirements and using data and metrics to draw business insights
- Experience using BI Tools (Tableau, OBIEE, Business Objects, Cognos, MicroStrategy)
- Experience in online advertising/marketing/sales/digital media
- Experience making business recommendations and influencing stakeholdersPREFERRED QUALIFICATIONS
- Master's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94,600/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site. - Just Posted
- AppleOne
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Bothell, WA
FULL_TIME
- Lead Contact Center Manager - Elevate the Customer ExperienceJoin our dynamic team as a Lead Contact Center Manager and become the driving force behind delivering exceptional customer service across o...
- 18 Days Ago
- Neighborcare Health
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Seattle, WA
FULL_TIME
- This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent cus...
- Just Posted
- Seattle Credit Union
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Seattle, WA
FULL_TIME
- Job Title: BILINGUAL CONTACT CENTER REPRESENTATIVE Functional Area: Operations Department: Contact Center Reports to: Contact Center Supervisor Employee Type: Regular, FT FLSA Status: Non-exempt Seatt...
- 1 Month Ago
- Weidner Apartment Homes
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Kirkland, WA
FULL_TIME
- Salary Range: $62,000 - 70,000 As a leader you will be the glue that ensures that 90% of all calls that come to the contact center are answered and callers have a pleasant if not fantastic experience....
- 27 Days Ago
- Neighborcare Health
-
Seattle, WA
FULL_TIME
- This role will work Monday through Friday in our Pacific Tower Administrative Offices, 1200 12th Ave S, Seattle, WA 98144 Purpose The Patient Contact Center Representative (CCR) provides excellent cus...
- 1 Month Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Seattle, WA area
- Innova Solutions
-
Seattle, WA
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- 4/25/2024 12:00:00 AM
- Akraya, Inc.
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Seattle, WA
- Primary Skills: Auditing, Risk Management, Excel, Data Analysis Contract Type: W2 Only Location: Nashville, TN OR SEATTL...
- 4/24/2024 12:00:00 AM
- Nestle Operational Services Worldwide SA
-
Seattle, WA
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- 4/23/2024 12:00:00 AM
- Designit
-
Seattle, WA
- **Global Customer Experience Specialist** at Designit Seattle **Global Customer Experience Specialist, North America** *...
- 4/23/2024 12:00:00 AM
- Expeditors
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Seattle, WA
- Company Description Become a member of a global community! The international logistics industry is an integral piece of ...
- 4/23/2024 12:00:00 AM
- edgecomputingassociation.com
-
Seattle, WA
- Location Seattle, Washington , United States Job Description Role The Day Shift Customer Support Analyst at Ambra Health...
- 4/22/2024 12:00:00 AM
- Accenture Inclusionstartswithi
-
Seattle, WA
- **Facilities & Operations Coordinator/Customer Service** WA - Seattle JOB NO. R00054824 **Job Description** **Organizati...
- 4/22/2024 12:00:00 AM
- Veterans Sourcing Group
-
Bothell, WA
- Lab Computing AnalystPay Rate: $33.00 Per HourDuration: 3 Month ContractLocation: Bothell, PA 98021Job Description:Imple...
- 4/22/2024 12:00:00 AM
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