Contact Center Traffic and Scheduling Analyst, Sr. jobs in Simi Valley, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

13 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Simi Valley, CA area

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Sr. Financial Analyst
  • Robert Half
  • Westlake Village, CA
  • The Sr. Financial Analyst/Cost Accountant will be supporting the VP of Procurement and be the point of contact with several stakeholders. Working closely with the Global finance team, you will be ...
  • 4 hours ago

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Medical Call Center Representative
  • Exact Staff
  • Los Angeles, CA
  • They are currently seeking a representative to join their medical call center in North Hollywood ... position and schedule an interview. The number to contact is 818-348-1100. Thank you. Company ...
  • 16 hours ago

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UX Designer / Adobe Analytics Developer/Engineer
  • Zeektek
  • Calabasas, CA
  • Will help the company to rethink how cloud, web, digital, and contact center platforms will improve ... Utilize adobe to create reports and web analytics, how to measure trends and transactions, to ...
  • yesterday

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Operations Director
  • Axiom Forensic
  • Westlake Village, CA
  • ... technical analyses (related to traffic collisions) for law firms, insurance companies, and ... Serve as first contact on telephones (low call volume) * Coordinate executive communications ...
  • yesterday

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Datacenter Network Engineer
  • Micro-Data Systems, Inc.
  • Los Angeles, CA
  • ... Data Center and back bone network * Design, implement and maintain new and existing systems, such as monitoring and analysis, management and alerting, for a complex enterprise network environment ...
  • 2 days ago

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Senior Tax Accountant - State and Local ***Hiring Now***
  • StaffingForce
  • Thousand Oaks, CA
  • Review reconciliations and analyses for state tax accounts as assigned. * Maintains tax records and ... related schedules and related reports. * Ensures that tax strategy initiatives are properly ...
  • 3 days ago

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Technical Writer I with Security Clearance
  • Saalex Solutions
  • Oxnard, CA
  • ... Analytics Support Services Approaching our 20-year anniversary, our talent-rich, diverse staff of ... This worker receives technical direction from supervisor or senior writer, notes or manuals ...
  • 4 days ago

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EDI Analyst
  • Abbyson
  • Los Angeles, CA
  • Organize and schedule upgrades and maintenance without deterring others from completing their work ... traffic and furniture sales. That's why our mission has always been to help them bring their homes ...
  • 6 days ago

Simi Valley is a city located in the very southeast corner of Ventura County, bordering the San Fernando Valley in Los Angeles County, and is a part of the Greater Los Angeles Area. The City of Simi Valley basically consists of the eponymous valley itself. City of Simi Valley borders the Santa Susana Mountains to the north, the Simi Hills to the east and south, and is adjacent to Thousand Oaks to the southwest and Moorpark to the west. Simi Valley is connected to the nearby San Fernando Valley by the Santa Susana Pass in the extreme east of Simi Valley. Simi Valley is located at 34°16'16" Nort...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$61,129 to $83,738
Simi Valley, California area prices
were up 2.5% from a year ago