Contact Center Traffic and Scheduling Analyst, Sr. jobs in Somerville, MA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

79 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Somerville, MA area

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Sr. Software Engineer - Azure Infrastructure
  • Vital Text Systems
  • Boston, MA
  • Competitive pressures are modest and mostly focused on adjacent areas in linguistic analytics. Maine is a beautiful environment with low crime, virtually no traffic,and a great place with excellent ...
  • 21 hours ago

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Senior Accountant
  • Bay State Search
  • Boston, MA
  • ... is seeking a Senior Accountant to join their team. This role will support a wide range of ... Assisting in the timely preparation of journal entries, supporting schedules and analysis, and ...
  • 2 days ago

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Senior Accountant
  • Bay State Search
  • Newton, MA
  • ... is seeking a Senior Accountant to join their team. This role will support a wide range of ... Assisting in the timely preparation of journal entries, supporting schedules and analysis, and ...
  • 2 days ago

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Sr Regulatory Operations Manager
  • Howard-Sloan Search, Inc.
  • Boston, MA
  • Acts as the primary point of contact for regulatory functions (i.e. GEM, CMC, Development, and ... Driving new concepts for analyzing data / promoting awareness of Regulatory Information Management ...
  • 2 days ago

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Business Systems Analyst Senior
  • TalentOptions
  • Boston, MA
  • Ensure business inclusion throughout the management of the project schedule, project decision ... Perform data analysis of vendor performance as requested by IT leadership. Qualifications BA/BS ...
  • 2 days ago

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Senior Software Development Engineer - 6362
  • OLSA Resources
  • Danvers, MA
  • Analyze and disintegrate software systems and coordinate with other teams to enhance the overall ... Able to work alternative coverage schedules when necessary * AWS professional level certifications ...
  • 4 days ago

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Temproary Senior Business Analyst, HR PMO
  • Vertex Pharmaceuticals Inc (US)
  • Boston, MA
  • The Temporary Senior Business Analyst will be responsible for the development and support of HR ... contact with business leadership and subject matter experts. Scheduled project work includes ...
  • 4 days ago

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Senior Medical Director Global - Spinal Muscular Atrophy
  • Biogen
  • Cambridge, MA
  • Act as the single SMA Medical point of contact for Global, ensuring the understanding of key ... Strong ability to conduct medical and scientific analysis and decision-making Additional ...
  • 4 days ago

According to the United States Census Bureau, Somerville has a total area of 4.2 square miles (11 km2), of which 4.1 square miles (11 km2) is land and 0.1 square miles (0.26 km2) (2.61%) is water. Somerville is bordered by the cities of Cambridge, Medford, Everett, Arlington and the Boston neighborhood of Charlestown. It is located on the west bank of the Mystic River. Millennia ago, glaciation left a series of drumlins running west to east across the landscape of what would become Somerville. These ridges would later become known as the "Seven Hills" of Somerville (like many other cities clai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$63,291 to $86,702
Somerville, Massachusetts area prices
were up 2.5% from a year ago