Contact Center Traffic and Scheduling Analyst, Sr. jobs in Springfield, OH

Primary Function/General Purpose of Position

The Staffing Coordinator performs all scheduling, staffing, and timekeeping responsibilities for designated work areas within scope. This includes creating and editing schedules to filling open shifts, timecard management, as well as mobilizing staff for daily needs that surface less than 24 hours before the start of a shift (cancellation, flexing, floating, and management of unplanned shift vacancies, as well as daily maintenance of unit/department schedules).  This role utilizes an electronic staffing system platform and requires strong communication with multiple stakeholders and leaders.

Essential Job Functions

• Create and edit schedules for nursing departments into the electronic scheduling system following all hospital policies, procedures, and guidelines.  Assign specialty roles particular to each unit’s operational needs.
• Prepares accurate daily and/or shift work schedules, which reflect forecasted needs in collaboration with nurse managers
• Approve or deny all schedule requests based on skill mix and needs of the unit, with communication to unit managers as appropriate.
• Balance and publish schedules at the end of the self-scheduling period to ensure all skill mixes are covered for unit efficiency; determine the vacancy rate for the various roles in the department and post incentive shifts in accordance with the incentive policy for the ministry.
• Adjusts schedule to accommodate needs through acquiring additional personnel or reducing scheduled staff. Contacts available staff to best provide for unit care requirements utilizing available resources to fill open shifts.
• Within 24 hours of shift time determine complex department staffing needs and arrange appropriate coverage in the technology and communicate to the units.
• Receive sick call notifications and manage unplanned shift vacancies; evaluate market staffing as a whole system to determine needs for recruiting associates for open shifts, leveraging technology to maximize inpatient resources with minimal fiscal impact to the hospital organization.
• Maintain daily maintenance of unit/department schedules within the electronic staffing system. Effectively communicates critical or immediate staffing needs to nurse manager or their designee.
• Approve or deny all timecard requests with attestations, with communication to unit managers as appropriate.
• Prepare timecards for readiness for manager approval (Review and clean up exceptions)
• Maintains staffing related records, files, and reports. Distributes reports to appropriate leaders, as determined by manager.
• Assists with allocation of agency resources and other duties as assigned pertaining to contract labor.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

None

Education

Associates Degree in Business, Data Management, or Related Field (preferred)

Work Experience

2 years’ experience with staffing/scheduling software in a healthcare setting (required)

Training

None

Language

None

Patient Population

Not applicable to this position

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May have periods of constant interruptions.

Physical Requirements

Physical Demands

Frequency                                              0%                  1-33%                 34-66%                 67-100%

Lifting/ Carrying (0-50 lbs.)                 x                                                                                                                      

Lifting/ Carrying (50-100 lbs.)           X                                                                                                                        

Push/ Pull (0-50 lbs.)                          x                                                                                                                         

Push/ Pull (50-100 lbs.)                      X                                                                                                                                    

Stoop, Kneel                                        X                                                                                                                                   

Crawling                                               X                                                                                                                                   

Climbing                                                X                                                                                                                                   

Balance                                                  X                                                                                                                                 

Bending                                                  X                                                                                                                                  

Work Position

Frequency                                               0%                  1-33%                 34-66%                 67-100%

Sitting                                                                                                                                           X        

Walking                                                                               x                                                                                          

Standing                                                                            X                                                                           

Additional Physical Requirements/

Physical Requirements

Hear alarms/telephone/audio recordings

Color Vision

Acuity – near

Hazards

None

Skills

Organizing

Multitasking

Written communication

Verbal communication

Customer service

Analytical

Teamwork

Stakeholder engagement

Scheduling software

Interpersonal skills

Conflict resolution

Problem solving

Microsoft Excel

Microsoft Word

Microsoft Teams

Kronos

Project management

Staffing

Scheduling

Training