Contact Center Traffic and Scheduling Analyst, Sr. jobs in Stockton, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

9 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Stockton, CA area

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Transit Driver - Full-time
  • Stock Transportation
  • Manteca, CA
  • ... schedules * Must be able to provide individualized assistance/accommodation to senior and or ... • Extensive knowledge of traffic rules and regulations. • Strong communication and ...
  • 2 days ago

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Transit Driver - Part-Time
  • Stock Transportation
  • Manteca, CA
  • ... schedules * Must be able to provide individualized assistance/accommodation to senior and or ... • Extensive knowledge of traffic rules and regulations. • Strong communication and ...
  • 2 days ago

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CA Home Mortgage Consultant (SAFE)
  • Wells Fargo Bank
  • Lodi, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 3 days ago

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Schools - RN Nurse
  • ProCare Therapy
  • Lodi, CA
  • Monday-Friday schedule * General nurse duties * Elementary school * Weekly compensation * Medical ... For questions related to the position, please contact Briana Harton at 678-459-1118. If you would ...
  • 3 days ago

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Marketing Specialist II (B2B Industrial) with a Dynamic Manufacturer
  • The Patriot Group, Inc.
  • Atlanta, CA
  • Support data collection and analysis for strategic market segments of thermal media products ... Arranges schedules for attendees and extends customer invitations. Conducts post-event follow-up ...
  • 5 days ago

Stockton is the county seat of San Joaquin County in the Central Valley of the U.S. state of California. Stockton was founded by Captain Charles Maria Weber in 1849 after he acquired Rancho Campo de los Franceses. The city is named after Robert F. Stockton, and it was the first community in California to have a name not of Spanish or Native American origin. The city is located on the San Joaquin River in the northern San Joaquin Valley and had an estimated population of 320,554 by the California Department of Finance for 2017. Stockton is the 13th largest city in California and the 63rd larges...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,789 to $81,903
Stockton, California area prices
were up 2.5% from a year ago