Contact Center Traffic and Scheduling Analyst, Sr. jobs in Summerville, SC

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

8 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Summerville, SC area

I
Call Center Agents-- hiring in July!
  • iQor
  • Charleston, SC
  • We have a variety of schedules available! We are hiring for several of our programs to handle ... Build world-class contact centers, invest in the best people and engage customers on their terms ...
  • 2 days ago

T
Mortgage Protection Insurance Sales - 100% Work From Home - 75K++
  • The Jessup Agency
  • Charleston, SC
  • ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ... Contact us today to learn how our partners achieve all this and much more through our focus on ...
  • 5 days ago

Summerville is a town in the U.S. state of South Carolina situated mostly in Dorchester County with small portions in Berkeley and Charleston counties. It is part of the Charleston-North Charleston-Summerville Metropolitan Statistical Area. The population of Summerville at the 2010 census was 43,392, and the estimated population was 50,213 as of June 1, 2018. The center of Summerville is in southeastern Dorchester County; the town extends northeast into Berkeley and Charleston counties. It is bordered to the east by the town of Lincolnville and to the southeast by the city of North Charleston....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$53,015 to $72,624
Summerville, South Carolina area prices
were up 1.5% from a year ago