Contact Center Traffic and Scheduling Analyst, Sr. jobs in Sunnyvale, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

95 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Sunnyvale, CA area

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Senior GL Accountant- 20-00224
  • Platinum Resource Group
  • San Mateo, CA
  • JOB DESCRIPTION As Senior General Ledger Accountant, you will support the monthly and quarterly ... and amortization schedules and perform expense reasonableness analysis. * Responsible for ...
  • 2 hours ago

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Senior Quality Specialist for Product Development , Digital Health Technologies (PHC)
  • Genentech
  • San Mateo, CA
  • ... analysis of research use only and validated products The PHC Center of Excellence is focused on ... The Senior Quality Product Development Specialist will be responsible for developing procedures and ...
  • 21 hours ago

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Senior Quality Specialist for Product Development , Digital Health Technologies (PHC)
  • Genentech
  • Burlingame, CA
  • ... analysis of research use only and validated products The PHC Center of Excellence is focused on ... The Senior Quality Product Development Specialist will be responsible for developing procedures and ...
  • 23 hours ago

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Senior Quality Specialist for Product Development , Digital Health Technologies (PHC)
  • Genentech
  • Foster City, CA
  • ... analysis of research use only and validated products The PHC Center of Excellence is focused on ... The Senior Quality Product Development Specialist will be responsible for developing procedures and ...
  • yesterday

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Network Operations Center (NOC) Engineer
  • Polar Field Services
  • Mountain View, CA
  • ... schedule. Multi-day overnight domestic and international travel may be required. Additional ... The NOC engineer will perform technical analysis of system issues and outages as they occur across ...
  • yesterday

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Sr. Software Engineer for Natural Language Processing Systems at NASA
  • Bay Systems
  • Mountain View, CA
  • Senior Software Engineer for Natural Language Processing Systems Bay Systems Consulting Inc. At ... analysis of Traffic Management coordination. Cutting edge technology such as speech recognition ...
  • 2 days ago

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Sr Specialist, Reputation and Social Media
  • Essex Property Trust
  • San Mateo, CA
  • For regular full-time associates regularly scheduled to work at least thirty (30) hours per week ... In addition, this role will drive and curate content for social media channels, analyze ...
  • 6 days ago

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Warehouse Supervisor Distribution Center
  • Company: GRUMA
  • Hayward, CA
  • ... their schedule departure time. · Keeps employees informed on factors relating to their work ... simple analysis · Be able to lift, pull and push at least 50 Lbs. · Be able to walk long ...
  • 6 days ago

Sunnyvale (/ˈsʌniveɪl, vəl/) is a city located in Santa Clara County, California. As of the 2010 United States Census, the population was 140,095. Sunnyvale is the seventh most populous city in the San Francisco Bay Area and one of the major cities comprising Silicon Valley. It is bordered by portions of San Jose to the north, Moffett Federal Airfield to the northwest, Mountain View to the northwest, Los Altos to the southwest, Cupertino to the south, and Santa Clara to the east. It lies along the historic El Camino Real and Highway 101. As part of California's high-tech area known as Silicon ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$70,119 to $96,053
Sunnyvale, California area prices
were up 2.9% from a year ago