Contact Center Traffic and Scheduling Analyst, Sr. jobs in Thousand Oaks, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020

12 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Thousand Oaks, CA area

Driver In Training
  • Stock Transportation
  • Oxnard, CA
  • ... schedules. * Must be able to provide individualized assistance/accommodation to senior and/or ... Extensive knowledge of traffic rules and regulations. * Strong communication and interpersonal ...
  • 22 hours ago

Health & Wellness Coordinator
  • Brookdale Senior Living
  • Santa Monica, CA
  • Assists in the scheduling and follow through of physician visits including, but not limited to ... Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ...
  • yesterday

CA Home Mortgage Consultant (Safe)
  • Wells Fargo Bank
  • Los Angeles, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 3 days ago

Car Sales Representative - Bilingual (English / Spanish)
  • Ganas Auto
  • Oxnard, CA
  • Contact new customers through social media, phone calls, events, etc. Invite them to the store to ... Schedule flexibility (Full time job) Apply today and join our ever-growing family! Company ...
  • 4 days ago

Production Analyst Sr
  • PNC Financial Services Group
  • Calabasas, CA
  • ... schedules, expense statements, market information, creditworthiness and any deviations from ... or contact us via email at The Human Resources Service Center hours of ...
  • 4 days ago

UX Designer / Adobe Analytics Developer/Engineer
  • Zeektek
  • Calabasas, CA
  • Will help the company to rethink how cloud, web, digital, and contact center platforms will improve ... Utilize adobe to create reports and web analytics, how to measure trends and transactions, to ...
  • 4 days ago

Operations Director
  • Axiom Forensic
  • Westlake Village, CA
  • ... technical analyses (related to traffic collisions) for law firms, insurance companies, and ... Serve as first contact on telephones (low call volume) * Coordinate executive communications ...
  • 5 days ago

Datacenter Network Engineer
  • Micro-Data Systems, Inc.
  • Los Angeles, CA
  • ... Data Center and back bone network * Design, implement and maintain new and existing systems, such as monitoring and analysis, management and alerting, for a complex enterprise network environment ...
  • 6 days ago

Thousand Oaks is the second-largest city in Ventura County, California, United States. It is in the northwestern part of Greater Los Angeles, approximately 40 miles (64 km) from Downtown Los Angeles and is less than 15 miles (24 km) from the Los Angeles neighborhood of Woodland Hills. It is named after the many oak trees present in the area, and the city seal is adorned with an oak. The city forms the central populated core of the Conejo Valley. Thousand Oaks was incorporated in 1964, but has since expanded to the west and east. Two-thirds of neighboring Westlake Village and most of Newbury Pa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,701 to $83,151
Thousand Oaks, California area prices
were up 2.5% from a year ago