Contact Center Traffic and Scheduling Analyst, Sr. jobs in Thousand Oaks, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Traffic Controller | Ventura
  • Traffic Management Inc.
  • Ventura, CA FULL_TIME
  • Overview

    WHO IS TRAFFIC MANAGEMENT INC?Protecting lives. Controlling traffic. Looking good in orange.Join our Team today! No Traffic Control experience necessary! We provide paid training and certifications!  

    Job SummaryThe Traffic Controller will be responsible for placing, maintaining, and removing traffic control operations.

    Responsibilities: Safety is our business! As a Flagger/Traffic Controller you are responsible for various road closures and the safety of those passing by. In this job, you will learn how to close off a road using cones/ barricades and be responsible for two-way flagging. Two-way flagging is using a stop & slow sign to allow the traffic to know when they can pass work zones safely.

     

    What you get:• Starting Pay: $20.15• Recruiting Bonus: $500 (when you refer a friend, no limit on referrals)• Benefits: Medical, Vision, Dental• Rapid growth opportunity: All employees are eligible for a promotion in their first 6 months of employment• Year-round work• Full time hoursThe hourly wage for candidates is $20.15. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job type and years of experience within the industry, education, etc. Traffic Management, Inc. is a multi-state employer and this salary range may not reflect positions in other states.

    Qualifications

    HOW YOU’LL MAKE A DIFFERENCE:WHAT YOU BRING:

    Basic Knowledge, Skills, and Abilities• Ability to effectively communicate in English (written and verbal) with customers, TMIemployees and the public.• Proficient in traffic control setup regulations• Basic math skills• Ability to work well with others in a team environment• Maintain a positive work environment

    Equipment Operated• Vehicles (Trucks/Cars) of various sizes• Flatbed trucks• Trailer mounted warning signs• Cones, delineators, drums, barricades, signs, and various other traffic control equipment

     

    Essential Physical Requirements & Work Environment• Requires standing for prolonged periods of time• Ability to perform full deep squat• Full range of motion of arms and legs• Requires lifting and carrying of up to 50lb from floor to chest level carrying horizontallyfor 25ft• Requires lifting and carrying of up to 25lb from floor to shoulder level carryinghorizontally for 25ft• Requires using hands to handle, control or lift objects with a strong grip• Requires the ability to raise the arms over the shoulders to life and place objects of up to50lbs carrying horizontally for 25ft• Requires stepping at least 33 inches onto tailgate of a truck• Requires being outside and exposed to environmental conditions• Requires being in construction environment• Requires repetitive movement• Requires bending at the elbows, at the knees, at the hip and bending forward• Exposure to work near moving mechanical parts, heavy equipment and moving vehicular traffic• Exposure to reasonable noise levels• Must be able to fulfill essential job function in a consistent state of alertness and safe manner• Ability to drive a vehicle in an alert and attentive manner with no conditions that mayaffect this

     

    Education and Experience• Must have valid driver’s license for at least 3 years (must be insurable throughcompany insurance policy)• No Type A violations within 3 years• No more than 1 moving violation within 3 years

    Responsibilities

    Essential Duties• Respond to Dispatch Center calls in a timely manner for availability – no later than 90minutes if between the hours and 8am and 5pm and no later than the next day if after 5pm.• Maintain contact and coordination with TMI Dispatcher on and off the job.• Maintain all equipment in a safe and working condition.• Perform pre-job inspection and inventory utilizing the Vehicle and Equipment Checklist (VEC).• Inspect vehicle to ensure safe operation prior to operating (oil, tire air pressure, etc.) andreport any concerns to your supervisor or the dispatcher.• Inventory and inspect equipment needed for job.• Load all required equipment into vehicle.• Navigate safely to and from office to jobsite utilizing all aspects of the Smith Driving System to ensure safety.• Flagging of traffic to ensure safe work zone for TMI customers, TMI employees, and the public.• Coordinating with customer and/or TMI dispatcher ensuring a safe, efficient, and problem-free service provided to TMI customers.• Completing required paperwork, receipts, and timesheets on or before mandatory deadlines.• Report all unsafe conditions to supervisor as soon as possible.• Always ensure a safe work zone for the customer and pedestrians by being attentive and refraining from being in the vehicle unless on a break.

  • 1 Month Ago

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Sr. Contracts Analyst
  • Community Memorial Healthcare
  • Ventura, CA OTHER
  • Compensation Salary Range: $34.06 - $51.33 / hour The pay range above represents the lowest possible rate for the position and the highest possible rate. Factors that may be used to determine where ne...
  • 22 Days Ago

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Sr. Accounting Analyst
  • Klassic Recruitng
  • Westlake, CA FULL_TIME
  • Company DescriptionKlassic Recruiting and JAFRA Cosmetics International are partnering together to locate a Sr. Accounting Analyst for their Westlake Village, CA.Job DescriptionPRIMARY FUNCTION:The SF...
  • 13 Days Ago

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Sr Associate IS Analyst (JP9884)
  • 3 Key Consulting
  • Thousand Oaks, CA FULL_TIME
  • Job Title: Sr Associate IS Analyst (JP9884) Location: Thousand Oaks, CA Employment Type: Contract Duration: 6 months with likely extensions Job posting date: 2/25/2022 Note: Onsite 3 days per week Tho...
  • 18 Days Ago

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Sr. Business Systems Analyst
  • Skyworks Solutions, Inc
  • Newbury, CA FULL_TIME
  • If you are looking for a challenging and exciting career in the world of technology, then look no further. Skyworks is an innovator of high-performance analog semiconductors whose solutions are poweri...
  • 1 Month Ago

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Sr Supply Chain Systems Analyst
  • Dole Packaged Foods
  • Westlake, CA FULL_TIME
  • Overview Dole Packaged Foods is a purpose led nutrition and wellness organization that “champions a more equitable world.” A world where everyone has the right to nutrition from the goodness of the ea...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Thousand Oaks, CA area

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Digital Customer Experience Analyst
  • Rheem
  • Oxnard, CA
  • Job Description Digital Customer Experience Analyst - ( 21000965 ) **Description** The Digital CX Analyst will leverage ...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $1,928 per week
  • PRN Healthcare
  • Thousand Oaks, CA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Thousand Oaks, California. Job Descr...
  • 3/28/2024 12:00:00 AM

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Relationship Manager-Southern Region
  • Community West Bank
  • Oxnard, CA
  • Job Description At Community West Bank, we put deposits to work locally, making loans to businesses, families and non-pr...
  • 3/28/2024 12:00:00 AM

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Principal QA Analyst
  • Zenith Insurance Company
  • Woodland Hills, CA
  • A Brief Overview Brings and champions test expertise into the Delivery Team, ensuring that application is tested in most...
  • 3/27/2024 12:00:00 AM

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Director, Customer Service
  • Western Growers
  • Oxnard, CA
  • **Description** Join our team of dedicated professionals who are committed to ensuring our clients can provide affordabl...
  • 3/26/2024 12:00:00 AM

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Junior Java Developer (Remote)
  • SynergisticIT
  • Simi Valley, CA
  • The Job Market is Challenging due to more than 150,000 Tech Layoffs in 2022 and in 2023 more than 240,000 layoffs so alm...
  • 3/25/2024 12:00:00 AM

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Junior Java Architect (Remote)
  • SynergisticIT
  • Thousand Oaks, CA
  • The Job Market is Challenging due to more than 150,000 Tech Layoffs in 2022 and in 2023 more than 240,000 layoffs so alm...
  • 3/25/2024 12:00:00 AM

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Jr. Java Developer (Remote)
  • SynergisticIT
  • Simi Valley, CA
  • The Job Market is Challenging due to more than 150,000 Tech Layoffs in 2022 and in 2023 more than 240,000 layoffs so alm...
  • 3/24/2024 12:00:00 AM

Thousand Oaks is the second-largest city in Ventura County, California, United States. It is in the northwestern part of Greater Los Angeles, approximately 40 miles (64 km) from Downtown Los Angeles and is less than 15 miles (24 km) from the Los Angeles neighborhood of Woodland Hills. It is named after the many oak trees present in the area, and the city seal is adorned with an oak. The city forms the central populated core of the Conejo Valley. Thousand Oaks was incorporated in 1964, but has since expanded to the west and east. Two-thirds of neighboring Westlake Village and most of Newbury Pa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$73,060 to $99,063
Thousand Oaks, California area prices
were up 2.5% from a year ago