Contact Center Traffic and Scheduling Analyst, Sr. jobs in Torrance, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

76 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Torrance, CA area

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Sr Design Engineer - Aircraft Test Equipment
  • Key Assets Recruitment & Development
  • Torrance, CA
  • Flexible work schedules, Fridays off option available. To be considered for this position you'll ... analysis, and integration of complex electro-hydraulic, electro-mechanical, or electro-pneumatic ...
  • 18 hours ago

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HR MANAGER - LINCOLN COUNTY MEDICAL CENTER - Relocate to New Mexico
  • Presbyterian Healthcare Services
  • Los Angeles, CA
  • Yes Work Schedule: Days Summary: Responsible for the functions of the Human Resources department at ... Acts as primary point of contact for hospital staff (e.g., senior executives) *Manages and oversees ...
  • yesterday

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PMO Program Financial Analyst
  • Guidehouse
  • Los Angeles, CA
  • ... Senior Consultant level within Guidehouse. PMO Program Financial Analyst are second level non ... Manage program distribution/contact lists * Develop/distribute program communications * Helps ...
  • 3 days ago

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Senior Marketing Manager
  • Midway International, Inc.
  • Torrance, CA
  • Plan, execute, and analyze online and offline marketing & advertising strategies and tactics ... Evaluate and manage marketing and design team members' schedules and performance * Take an active ...
  • 3 days ago

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Senior Pre-Sales Cloud & Virtualization Architect
  • Eastern Computer Exchange
  • Los Angeles, CA
  • Eastern is focused on core data center, cloud end user computing technologies including storage ... Professional communication, presentation, analytical, and problem-solving skills. Experience ...
  • 5 days ago

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SR. SYSTEMS ENGINEER ( Torrance, CA ) 201883 - Direct Hire
  • TalentPro
  • Torrance, CA
  • ... the analysis, conceptual design, development, and testing of complex equipment used to test ... schedules, lead projects required Experience in off-the-shelf real-time systems such as dSPACE and ...
  • 5 days ago

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Senior Cyber Threat Hunter - REMOTE
  • CyberCoders
  • Los Angeles, CA
  • What You Will Be Doing - IDS monitoring and analysis - Network traffic and log analysis ... Center - You'll have to successfully pass a Suricata course provided by the company and show ...
  • 6 days ago

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Senior Accountant
  • United American Indian Involvement Inc.
  • Los Angeles, CA
  • ... schedules; collecting, analyzing, and consolidating financial data; recommending plans. ยท Achieves budget objectives by scheduling expenditures; analyzing variances; initiating corrective actions ...
  • 6 days ago

Torrance is a coastal community in southwestern Los Angeles County sharing the climate and geographical features common to the Greater Los Angeles area. Its boundaries are: Redondo Beach Boulevard and the cities of Lawndale and Gardena to the north; Western Avenue and the Harbor Gateway neighborhood of Los Angeles to the east; the Palos Verdes Hills with the cities of Lomita, Rolling Hills Estates and Palos Verdes Estates on the south; and the Pacific Ocean and city of Redondo Beach to the west. It is about 20 miles (32 km) southwest of Downtown Los Angeles. Torrance Beach lies between Redondo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,409 to $85,498
Torrance, California area prices
were up 3.2% from a year ago