Contact Center Traffic and Scheduling Analyst, Sr. jobs in Vallejo, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

30 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Vallejo, CA area

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Senior Production Chemist (Purification) - BioTech
  • TPS Group LLC
  • Hercules, CA
  • This position is responsible for working with the Planner and Supervisor for scheduling production ... Analyses and interprets experimental data using Lean Six Sigma. * Assists with generating new ...
  • 2 hours ago

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Sr Business Analyst / Product Owner
  • The Ascent Services Group
  • Alameda, CA
  • Please contact Meera Makam at 925 627 4935 or email mmakamascentsg.com for any questions This is a W2 Contract The Senior Business Analyst on the Communications Transformation Capabilities team will ...
  • 11 hours ago

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Business Analyst - San Francisco, CA
  • Canvas InfoTech Inc.
  • San Francisco, CA
  • W2 Only Business Analyst - San Francisco, CA Below is a detailed description of the senior BA role ... contact center environment (phone, email, online, digital) with emphasis on customer strategies ...
  • 18 hours ago

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Nursing Director/Nurse Manager
  • Sunrise Senior Living
  • Danville, CA
  • A career at Sunrise Senior Living means something. It means you know your work will have a positive ... scheduling, and daily operations supervision. - Experience tracking, trending, and analyzing ...
  • 18 hours ago

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IT Solution Architect - Senior
  • Ampcus Inc
  • San Francisco, CA
  • ... analysis required depending upon individual circumstances. You will be exposed to all levels of ... Center of Excellence. bull Flexibility within numerous changing situations, working with ...
  • 3 days ago

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Sr. Software Developer Engineer
  • Serva Health
  • San Francisco, CA
  • ... traffic and unaffordable housing? Serva Health is looking for talented software developers who are ... NET application development team and will have experience of analytic technologies. * The ...
  • 4 days ago

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Call Center Representative
  • Citadel Roofing and Solar
  • Vacaville, CA
  • ... for converting warm leads into scheduled appointments. The ideal candidate has stellar ... If your experience and background is aligned with what we're looking for, we'll be in contact with ...
  • 6 days ago

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Senior Accountant
  • Robert Half
  • Walnut Creek, CA
  • Please contact Mark Salvador - mark.salvador@accountemps.com - today!As a Senior Accountant, you will be responsible for financial statement preparation and consolidation, account analysis and ...
  • 6 days ago

Vallejo (/vəˈleɪ(h)oʊ/ və-LAY-(h)oh; Spanish: [baˈʎexo]) is a waterfront city in Solano County, California, located in the North Bay subregion of the San Francisco Bay Area. Vallejo is geographically the closest North Bay city to the inner East Bay, so it is sometimes associated with that region. Its population was 115,942 at the 2010 census. It is the tenth most populous city in the San Francisco Bay Area, and the largest in Solano County. Vallejo sits on the northeastern shore of San Pablo Bay, 30 miles north of San Francisco, the northwestern shore of the Carquinez Strait and the southern e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,801 to $86,035
Vallejo, California area prices
were up 2.5% from a year ago