Contact Center Traffic and Scheduling Analyst, Sr. jobs in Ventura, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

11 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Ventura, CA area

S
Driver In Training
  • Stock Transportation
  • Oxnard, CA
  • ... schedules. * Must be able to provide individualized assistance/accommodation to senior and/or ... Extensive knowledge of traffic rules and regulations. * Strong communication and interpersonal ...
  • 2 days ago

F
Customer Service Representative / Call Center Representative (Spanish Bi-lingual)
  • Freeway Funding
  • Camarillo, CA
  • Customer Service Representative / Call Center Representative Position Responsibilities ... Handling inbound/outbound phone traffic * Entering/updating customer contact notes and information
  • 4 days ago

C
General Manager
  • Cost Plus World Market
  • Santa Barbara, CA
  • Ensuring that the store's work schedule effectively maximizes sales opportunity based upon his/her ... she must contact his or her District Manager immediately. REQUIRED SKILLS: * 3+ years of ...
  • 4 days ago

C
Assistant Retail Manager
  • Coastal Dispensary LLC
  • Santa Barbara, CA
  • Work with management team to increase sales and foot traffic * Comply with company cash handling ... Excellent computer and data analytical skills * Reporting and Information Management: must have ...
  • 5 days ago

G
Car Sales Representative - Bilingual (English / Spanish)
  • Ganas Auto
  • Oxnard, CA
  • Contact new customers through social media, phone calls, events, etc. Invite them to the store to ... Schedule flexibility (Full time job) Apply today and join our ever-growing family! Company ...
  • 5 days ago

A
Operations Director
  • Axiom Forensic
  • Westlake Village, CA
  • ... technical analyses (related to traffic collisions) for law firms, insurance companies, and ... Serve as first contact on telephones (low call volume) * Coordinate executive communications ...
  • 6 days ago

J
Field Underwriter - Warm Leads - Build an Agency
  • Jacob Pogue Agency
  • Ventura, CA
  • ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ... schedule an interview--please contact National Hiring Manager: Tiffany Kanehl at (615) 358-8143
  • 6 days ago

J
Field Underwriter - Warm Leads - Build an Agency
  • Jacob Pogue Agency
  • Santa Barbara, CA
  • ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ... schedule an interview--please contact National Hiring Manager: Tiffany Kanehl at (615) 358-8143
  • 6 days ago

Ventura is located northwest of Los Angeles on the California coast. The western portion of the city stretches north along the Ventura River and is characterized by a narrow valley with steeply sloped areas along both sides. The steep slopes of the Ventura foothills abut the northern portion of the community. Much of the eastern portion is on a relatively flat alluvial coastal plain lying along the western edge of the Oxnard Plain. The Santa Clara River forms the city's southerly boundary with the city limits reaching up to the beginning of the Santa Clara River Valley at the historic communit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,002 to $82,201
Ventura, California area prices
were up 2.5% from a year ago