Contact Center Traffic and Scheduling Analyst, Sr. jobs in Vermont

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

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Senior Accountant
  • SNI Financial
  • Brattleboro, VT
  • This is a full time position with Monday - Friday schedule, that will join an established ... If you are interested please apply to this listing or contact Michael Williams at 413-214-1517 or ...
  • 3 days ago

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Senior Software Engineer, Analytics
  • COX Enterprises
  • Burlington, VT
  • ... Travel No Schedule Full-time Shift Day Job Requisition Number 202000647 Dealer.com, a Cox ... Job Summary As a Senior Software Engineer on the Burlington Consumer Platform - Analytics Product ...
  • 3 days ago

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • Milton, VT
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 4 days ago

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • Burlington, VT
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 4 days ago

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • Brattleboro, VT
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 4 days ago

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Licensed Life Insurance Agent - Work from Home (License Required)
  • Assurance
  • Burlington, VT
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 4 days ago

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Licensed Life Insurance Agent - Work from Home (License Required)
  • Assurance
  • Brattleboro, VT
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 4 days ago

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Solution Sales Senior Account Executive
  • 800response
  • South Burlington, VT
  • In addition to our sophisticated contact routing services, our analytics platform offers a wide ... Schedule consultative calls to determine pain points and present the most appropriate, impactful ...
  • 5 days ago

Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$54,144 to $74,185