Contact Center Traffic and Scheduling Analyst, Sr. jobs in West Covina, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

165 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in West Covina, CA area

F
Senior Accountant - CPA
  • Falck USA, Inc.
  • Anaheim, CA
  • The Senior Accountant/CPA will responsible for month-end closing, analysis and internal financial ... reports and analysis. · Maintain fixed assets ledger and supporting accounting schedules
  • 9 hours ago

C
Contact Center Representative @ $15/Hr (4 Months Contract)
  • Compunnel Inc.
  • Anaheim, CA
  • Perform this by scheduling appointments for sales and service using iRIS (Rentokil Information ... contact sales/service colleagues to respond to immediate customer concerns. ● Answer simple ...
  • 11 hours ago

E
Senior Pre-Sales Cloud & Virtualization Architect
  • Eastern Computer Exchange
  • Los Angeles, CA
  • Eastern is focused on core data center, cloud & end user computing technologies including storage ... Professional communication, presentation, analytical, and problem-solving skills. * Experience ...
  • 16 hours ago

M
Principal IT Analyst (Cyber Security)
  • Metropolitan Water District of Southern California
  • Los Angeles, CA
  • ... Center. In order to be successful you will need an appropriate level of technical knowledge of ... at the Senior Programmer Analyst or Senior Systems Analyst level. Increasingly responsible ...
  • 21 hours ago

C
Contact Center Representative, @ $ 15/Hr, @ Anaheim, CA USA 92801
  • Compunnel Inc.
  • Anaheim, CA
  • Perform this by scheduling appointments for sales and service using iRIS (Rentokil Information ... contact sales/service colleagues to respond to immediate customer concerns. ● Answer simple ...
  • yesterday

U
Senior Accountant
  • United American Indian Involvement Inc.
  • Los Angeles, CA
  • ... schedules; collecting, analyzing, and consolidating financial data; recommending plans. · Achieves budget objectives by scheduling expenditures; analyzing variances; initiating corrective actions ...
  • 2 days ago

R
Senior Customer Care Supervisor
  • Ria Financial
  • Buena Park, CA
  • Onboard new hires to ensure a smooth transition into the call center environment * Ensure ... Strong analytical skills and management skills * Knowledge of Money Transfer industry a plus To the ...
  • 5 days ago

M
Tax Manager or Senior Tax Manager
  • Milam, Knecht & Warner, LLP
  • Glendale, CA
  • ... contact Strong tax research skills Ability to handle multiple projects simultaneously Strong ... and analytical skills We offer a premium compensation package, including a sign-on bonus, with ...
  • 6 days ago

West Covina is a city in Los Angeles County, California, located 19 miles (31 km) east of Downtown Los Angeles in the eastern San Gabriel Valley and is part of Greater Los Angeles. The population for the city was 106,098 at the 2010 census....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,302 to $85,346
West Covina, California area prices
were up 3.2% from a year ago