Contact Center Traffic and Scheduling Analyst, Sr. jobs in Windham, ME

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

5 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Windham, ME area

Windham is a town in Cumberland County, Maine, United States. The population was 17,001 at the 2010 census. It includes the villages of South Windham and North Windham. It is part of the Portland–South Portland–Biddeford, Maine Metropolitan Statistical Area. According to the United States Census Bureau, the town has a total area of 50.15 square miles (129.89 km2), of which 46.56 square miles (120.59 km2) is land and 3.59 square miles (9.30 km2) is water. Located beside Sebago Lake, Windham is drained by the Pleasant River and the Presumpscot River....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$56,074 to $76,815
Windham, Maine area prices
were up 1.6% from a year ago