Contact Center Traffic and Scheduling Analyst, Sr. jobs in Woonsocket, RI

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020

16 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Woonsocket, RI area

Associate, Application Development (Senior Mulesoft Developer)
  • Santander Holdings USA Inc
  • Medway, MA
  • Setup API Analytics for consumption through various channels including ELK and Kafka stack ... Technology (5900) Schedule:Full-time Job Posting:Jul 9, 2020, 1:57:36 PM
  • 22 hours ago

Center Director
  • Code Ninjas (Wellesley)
  • Wellesley, MA
  • This will include interviewing and hiring coaches for our students, scheduling, mentoring, caring ... Strong analytical and critical thinking skills. Job Type: Full-time
  • yesterday

Civil Engineer PE
  • WDA Design Group
  • Worcester, MA
  • ... Center, located in the old historic and renovated train station. The ideal candidate will be ... manage project budgets, scheduling and costs; · Oversee all staff and actively manage and ...
  • yesterday

Healthcare Enterprise Strategy - Strategic Planning Manager - 69492BR
  • Wellesley, MA
  • Our recent combination with CVS Health positions Aetna at the center of this Transformation. As ... senior executives, and provide analysis, guidance and direction within areas of expertise. · Leads ...
  • 2 days ago

Call Center/Customer Service Specialist (Multiple Opening)
  • Optimize Manpower Solutions, Inc.
  • Providence, RI
  • Contact Tracers will be hired and trained to work as part of a COVID response unit, Contact Tracer ... analysts working across multiple time zones is backed by an internal database of 2.4 million ...
  • 3 days ago

Terminal Manager
  • USPack
  • Plainville, MA
  • The Terminal Manager is the senior leader in the terminal, responsible for the overall operation of ... Evaluate transportation services and implement changes to scheduling and vendors as needed to ...
  • 3 days ago

Senior Manufacturing Engineer
  • Aerotek
  • Franklin, MA
  • ... schedules. * Plan and budget for required investments and supporting tooling for new programs ... Understand PFMEA, Statistical probability, and root cause analysis * Demonstrated trouble shooting ...
  • 5 days ago

Full-time SLP Job- Cranston, RI area
  • Cranston, RI
  • For more information or to schedule an interview, please feel free to contact me directly! Julian Laurent Senior Associate (770) 325-0307
  • 6 days ago

Woonsocket (/wʊnˈsɒkɪt, wən-/ wuun-SOK-it, wən-) is a city in Providence County, Rhode Island, United States. The population was 41,186 at the 2010 census, making it the sixth largest city in the state. Woonsocket lies directly south of the Massachusetts state line and constitutes part of both the Providence metropolitan area and the larger Greater Boston Combined Statistical Area. The city is the corporate headquarters of CVS Health, a pharmacy services provider. It is home to Landmark Medical Center, the Museum of Work and Culture, and the American-French Genealogical Society. According to ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,326 to $81,271
Woonsocket, Rhode Island area prices
were up 1.6% from a year ago