Contract Administrator jobs in Anchorage, AK

Description

Position Summary

The Service Contract Administrator provides support within all of the business units which can include tracking and reviewing new and renewing agreements, job / projects, and quoted work orders and will work with dispatchers, project administrators, technicians, and operations on day-to-day functions and will work independently on specialized processes.

Pay Range : $22 - $26 per hr. depending on experience.

Benefits : Medical, Dental and Vision Insurance, Basic Life, Short-Term and Long-Term Disability (100% paid by LONG), Voluntary Life Insurance, Accident and Critical Care Insurance, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Paid Time Off (beginning day one), Paid Community Service Day, 8 Paid holidays, Pet Insurance, Legal and ID Shield benefit.

Responsibilities

• Process accounts payable invoices for the roles area of responsibility through LONG’s invoice processing system, CSSI, including purchase order receipt in Microsoft GP.
• Act as backup to dispatch when needed.
• Intake, process, and establish Service Agreements from sales team, ensuring accurate and complete entry to facilitate successful handoff to Operations.
• Add and maintain the location’s equipment in the service management module.
• Perform maintenance agreement booking, ensure all documentation for booking is complete and process monthly maintenance billings for the business unit.
• Process all project, fixed price and service call billings for Service through the job cost module and scan all completed job paperwork.
• Assist the department in project management duties for service projects up to and including product ordering and tracking, forecasting, and coordination to scheduling.
• Scan paperwork as required for start-up final paperwork, non-PO workflow, T&M as required, etc.
• Communicate with internal and external Clients as needed.
• Maintain accurate and organized records of all service contracts, amendments, and related documents. Keep track of contract milestones, key dates, and deliverables
• Help facilitate customer care program to include customer surveys.
• Help facilitate and coordinate customer portal questions and redirect issues to the correct party for updates and repair.
• Other duties as assigned.

Required Qualifications

• High School diploma or equivalent
• 3 years’ relevant work experience or higher education degree
• High computer literacy and proficiency in Microsoft Outlook, Word, and Excel
• Open and able to learn industry specific terms and processes
• Ability to work well in a collaborative environment
• High attention to detail and strong ability to multi-task
• Positive attitude with strong organizational and problem-solving skills
• Welcomes ability to learn new tasks and responsibilities
• Experience providing excellent customer service
• No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Working Conditions

Environment :

Indoor and outdoor environments

Physical Requirements

• Routine sitting, lifting, bending, and kneeling
• Ability to lift 25 lbs. from floor to countertop and countertop to floor

Hazards

• None

Last updated : 2024-03-01