Control Account Manager jobs in Boston, MA

We pride ourselves on providing top-notch pest control services to both residential and commercial clients. Our mission is to deliver safe, effective, and environmentally responsible pest management solutions.

We are seeking a highly motivated and experienced Operations Manager to oversee our pest control operations in Southborough, MA. The Operations Manager will be responsible for leading a team of technicians, ensuring high-quality service delivery, maintaining customer satisfaction, and managing day-to-day operations. This role requires a blend of leadership, customer service, and technical expertise.

Key Responsibilities:
- Supervise, train, and mentor a team of pest control technicians.
- Conduct regular performance evaluations and provide constructive feedback.
- Foster a positive and collaborative work environment.

- Coordinate and schedule pest control services for residential and commercial clients.
- Ensure all services are performed in accordance with company standards and industry regulations.
- Monitor and manage inventory of pest control supplies and equipment.

- Address customer inquiries and concerns promptly and professionally.
- Ensure high levels of customer satisfaction and retention.
- Conduct regular field audits to ensure service quality and compliance.
- Implement and monitor quality assurance programs.
- Investigate and resolve service-related issues and complaints.

- Prepare and manage service reports, budgets, and performance metrics.
- Ensure compliance with all local, state, and federal regulations.

Qualifications:
- Proven experience in a supervisory or management role 
- Outstanding customer service and communication skills.
- Ability to multitask and manage time effectively.
- Proficiency in using pest control software and Microsoft Office Suite.
- Valid driver’s license and clean driving record.

Benefits:
- Competitive salary and performance-based bonuses.
- Health insurance.
- Paid time off and holidays.
- Ongoing training and professional development opportunities.
- Company vehicle

Equal Opportunity Employer:
Our company is an equal opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, or disability.

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We look forward to finding a dedicated and experienced Operations Manager to lead our team in delivering exceptional pest control services to our valued clients. Apply today to join our team and contribute to our continued success!