Control & Instrument Engineer jobs in Jacksonville, FL

POSITION SUMMARY

Applications Engineers work with customers to ensure a smooth sales process and maintain and grow existing business. Application Engineers must possess excellent customer service skills and ensure that orders are entered accurately, in a timely manner, and achieve proper margin.

ESSENTIAL DUTIES

• Create and follow up on quotes
• Accurately process customer transactions such as orders, quotes, or returns
• Grow existing accounts via upselling
• Place and expedite purchase orders with vendors
• Determine customer requirements and expectations; recommend specific products and solutions
• Service customers by proactively keeping them informed of their quote/order status and delays, responding quickly to customer outreach, answering customers questions, troubleshooting, and resolving issues, etc.
• Recommend alternative products based on cost, availability, or specifications
• Identify trends in customer satisfaction or dissatisfaction and communicates effectively and efficiently to address issues
• Identify accounts which are declining in sales and proactively work with the Distribution Sales Manager to reach out to accounts to ask for additional orders
• Present price, credit, and terms in accordance with standard procedures and customer profiles
• Provide accurate information regarding availability of in-stock items
• Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
• Sizing and selection
• Application consultation
• Forecasting of inventory purchases
• Vendor Managed Inventory reviews
• Partnership with Distribution Sales Manager to ensure long term account planning activities
• Perform other related duties as assigned

SUPERVISORY RESPONSIBILITIES

• This position does not require supervisory responsibilities.

REQUIRED SKILLS/ABILITIES

• Experience or background in technical studies
• Pump application experience a must
• Commitment to providing exceptional customer service
• Excellent written and verbal communication and presentation skills
• Strong time management skills
• Persuasive and goal oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Able to multitask, prioritize, and manage time effectively
• Computer skills required: ERP, CRM, Inventory Software, Microsoft Office Suite, and Auto CAD Lite or equivalent

PHYSICAL REQUIREMENTS

The physical requirements for this position are typical for a sedentary office environment, including considerable time spent in a stationary position, at a desk using a computer terminal and keyboard. Movement about the office and standing are required occasionally.

WORK ENVIRONMENT

The work environment for this position is typical for an office including protection from weather conditions and typical office equipment noise.

The above is intended to describe the general content of and requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS

Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

• Medical, dental, and vision coverage available on date of hire
• Company paid life and AD&D coverage
• Company paid short- and long-term disability coverage
• Voluntary benefit products
• 401(k) retirement savings plan with a generous company match
• Generous PTO allowances and paid holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Voting Leave
• Parental Leave

For all Recruiting inquiries, please email recruiting@mceautomation.com

Must be able to pass initial and random drug and alcohol test.