Corporate Ethics Helpline Administrator jobs in Berkeley, CA

Location: OaklandFull Time
Job ID: 48483
Job Posting

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UC OFFICE OF THE PRESIDENT

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President

DEPARTMENT OVERVIEW

POSITION SUMMARY

Uses skills as a seasoned, experienced professional with a full understanding of industry practices and organizational policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Contacts are both internal and external to the department. The CAAP Corporate Card Administrator reports to the manager of the BRC CAAP Team. The position is responsible for coordinated management of the Corporate Credit Card Program including but not limited to the CTS Air Cards, Travel & Entertainment/Event Cards, the Purchasing Cards - and related business for the smooth delivery of travel and corporate procurement activities of the Bank. Incumbent independently performs comprehensive professional duties for the Corporate Card program and is the central UCOP point of contact with University of California bank card provider. Stays current with banking regulations and protocols and ensures compliance with UC and campus policy requirements to minimize risk and maximize accountability and control. Evaluates and addresses card use issues and risks to the card program. Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions. Normally receives little instruction on day-to-day work, with general instructions provided on new or unique assignments. Interacts with internal contacts, cardholders, and the credit card service provider on matters of some significance as they relate to management of the corporate card program.This position is hybrid, California only.

Key Responsibilities

• 45% Develop objectives for the program, assess impact, define and oversee program, and ensure that they reach the determined goal. Prepare reports and analyses to include summaries of financial transactions, evaluation of current and proposed services, etc. for management review and decision-making. Conduct analyses, identify trends, forecast changes, and make recommendations to management. Conduct or assist with researching, developing and implementing new and changing business processes. Decide on what card program is the appropriate tool based on the situation and program guidelines. For situations that require another option, evaluate possibilities and recommend solutions. Assess and recommend changes to maintain compliance with federal and state requirements and internal financial / audit policies. Generate original concepts for streamlining existing processes while enhancing accountability and control. Review, process, and approve standard financial data and transactions. Effectively address difficult and complex customer inquiries. Manage reports for card account actions and balances. Participate in audits of internal records and processes and prepare recommendations for changes as needed. Ensure that the appropriate internal controls are addressed, maintained and strengthened to protect University resources. Provide professional support for all aspects of Card Programs management. Document processes and procedures for financial activities associated with the Card Program. Work with other BRC teams to ensure that financial processing functions as they relate corporate card transactions are performed with accuracy and that daily operations run smoothly. Instruct cardholders and department clients on action required to resolve outstanding charges to individually issued cards and to UCOP corporate accounts. Monitor the delivery of quality customer service to various constituencies to include internal department clients and external vendors. Responsible for card issuance, change, and cancellation for individual cardholders. Function as a resource to support staff on issues such as researching financial discrepancies, escalated customer service problems and vendor concerns. Research and analyze use of cards, and remedy past due accounts. Evaluate potential risks to the card program and take actions to mitigate risk. Research and gather information from a variety of sources prepare and summarize information and reports relative to new services, regulatory compliance issues and / or vendor selection and support activities.
• 25% Central point of contact with the issuing bank, cardholders, and UCOP departments. Respond to inquiries regarding travel card use and policy. Independently investigate and resolve problems and questions associated with account activity. Proactively collaborate with department clients to address card use and management. Make presentations to department clients and provide training on card use and policy. Secure and maintain confidentiality of personal and private information.
• 20% Research, analyze, and resolve past due airline charges billed to UCOP corporate accounts and past due cardholder accounts to ensure prompt payment. Analyze and determine discrepancies in account balances, determine source, and recommend strategies to resolve. Generate and evaluate cardholder and program account reports. Monitor policy exceptions and report non-compliant cardholders.
• 10% Apply professional financial and accounting concepts to independently perform analyses of complex financial services such as researching discrepancies and tax implications and compliance with external regulations and internal policies. Use specialized banking industry software to add, delete, and update accounts. Review official notifications of card issuance, cancellation, and change. Manage reports for card account actions and balances.

Experience
Required Qualifications

• Min 4 years Excellent working knowledge in at least one of the following areas: general accounting, financial services, travel and entertainment reimbursement rules and regulations, and/or auditing of procedures or transactions. Corporate card program administration experience a plus. Proficiency in a PC-operating environment and with MS Office suite, as well as standard desktop/web-based applications and databases. Experience with Concur, Oracle, or similar expense management software preferred. Experience with specialized banking industry software a plus. Willingness to learn new software applications and technologies. Experience with program implementation and/or process improvements. Demonstrated knowledge or ability to quickly acquire knowledge of various business systems and account structure, expenditures, and relevant policies and procedures. Demonstrated ability to identify key factors, patterns, trends and issues; interpret policies; analyze and summarize possible implications of multiple options; and make logical recommendations. Excellent research, analytical and problem-solving skills to gather, synthesize and integrate essential information from multiple sources (e.g., policy, financial reports and statistical data). Meticulous attention to detail. Demonstrated professional knowledge and skills to anticipate and manage risks; experience designing, implementing and evaluating the effectiveness of internal controls Communication skills that demonstrate fluent English language competency and ability to articulate moderate to complex ideas and issues clearly, concisely, effectively and logically. Demonstrated ability to compose business correspondence using appropriate format, language and grammar. Active listening skills to clarify and verify essential points. Client service orientation that demonstrates responsiveness to client requests, client relationship development and anticipation of client needs. The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. Ability to persuade, influence and explore positions and alternatives to reach outcomes that will gain acceptance of all parties. Interpersonal skills that demonstrate ability to work effectively across the organization at all levels. Ability to work collaboratively and productively with BRC and client department staff with varying work styles and personalities in a team-oriented environment. Ability to maintain composure and exercise discretion when addressing sensitive issues and situations. Leadership skills to provide guidance, coaching and mentoring to professional and support staff. Strong organizational skills that demonstrate ability to independently and effectively prioritize workload, process high volumes of work with frequent interruptions, establish systems to track work assignments and manage competing deadlines.

Skills and Abilities
Required Qualifications

• Thorough knowledge of finance policies, practices, and systems.
• Ability to independently gather required information to organize, and perform financial analysis assignments.
• Proven ability to effectively present information verbally and in writing in a clear and concise manner.
• Proven ability using spreadsheet and database software for complex financial analysis, fiscal management, and financial reports.
• Proven interpersonal skills with peers throughout the organization; strong service orientation and critical thinking skills; and attention to detail. Proven ability using organizational skills to multi-task in a high volume environment.
• Ability to adapt to changing priorities.
• Ability to function as a member of a team.

Preferred Qualifications

• Thorough knowledge and understanding of internal control practices and their impact on protecting University resources.

Education
Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training
• Bachelor's degree in Accounting, Finance or related area and at least four years of progressively responsible professional experience performing similar functions related to customer support, payment processing, accounting or banking services or an equivalent combination of education and experience.

SALARY AND BENEFITS

Salary

The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.

Pay Scale and budgeted salary range for this position is: $93,000.00 - $107,500.00. Salary offers are determined based on final candidate qualifications and experience.

Job Grade: 22 or link to UCPATH Career Track Salary Grade / UCOP Career Track Salary Grade (It is not typical for an individual to be offered a salary at or near the top of the range for a position.)

Payroll Title: Financial Analyst 3

Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging

ADDITIONAL INFORMATION

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is February 13, 2023 The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral. UC COVID-19 Vaccine Policy

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC Nondiscrimination Policy

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To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucop/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=19&JobOpeningId=48483&PostingSeq=1

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