Counter and Rental Clerk jobs in Philadelphia, PA

At Express 4x4 Truck Rental, a subsidiary of Sasser Family Companies, we specialize in flexible and affordable, mid- to long-term pick-up truck rentals with a commitment to on-time delivery, anywhere in North America, while making truck rental a stress-free experience. We are based in Hatboro, PA and are currently the largest pick-up truck rental provider in the US. We have recently experienced significant growth and are on track to double our fleet size in the next five years!

What We Offer

In Sasser’s employee-drive, opportunity-based culture, our employees help chart the course for our success. That is the reason we believe that the most important investment we’ll ever make in our business is you. Sasser employees enjoy a competitive benefits program that:

• Covers 85% of your medical premiums
• Includes a 100% Company-paid disability and life insurance plans
• Includes a 401K plan with company match PLUS additional end-of-year funding
• Includes incentive Plans
• Provides training and tuition reimbursement
• Provides community service opportunities, employee recognition programs, and lots and lots of celebrations!

As a Rental Agent, Here's What You Will Do:

The Sales Support/Rental Agent position works in an office based, team environment assisting our Sales Support and Operations Team. We have a Nationwide footprint serving the entire US from our corporate office. This position is in an office setting and does not interact face to face with customers or vendors, interaction with customers and vendors is via phone and email. Primary responsibilities will include handling the opening and closure of rental agreements and providing administrative and customer support for each aspect of the rental cycle. Additional responsibilities include:

• Responsible for the administrative cycle of opening rental agreements, the off-rent process and closure of rental agreements, including support of the billing process.
• Handle incoming customer communication via phone and email, providing answers to customers or redirecting to the appropriate team/individuals.
• Reconciling available fleet and coordinating movement of vehicles. Interacting with vendors and dealers via phone.
• Maintain vendor relationships.
• Perform various office administrative duties as needed including but not limited to filing, key reconciliation, project support and updating customer files.
• Assist in local delivery of rental vehicles, as needed.

Here's What it Will Take to be Successful in This Role:

• High School Diploma or GED required
• 2 years college or associate degree preferred
• 1 year(s) experience in the rental industry (vehicle/equipment)
• A client-centric focus and personal commitment to providing best-in-class customer service
• Strong verbal and written communication skills
• Attention to detail
• Ability to identify opportunities for process improvements and proactively contribute innovative solutions
• Ability to work both independently and in a collaborative team environment
• Valid driver’s license

Recognized as one of Crain’s Best Places to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career.

We are a fourth-generation, family-held transportation asset services and management company with roots dating to 1928. Sasser’s six subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, containerized shipping, and aviation transportation equipment solutions including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, Xced GSE, and Falcon Lease.

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.