Counter Attendant jobs in District of Columbia

Duties

Assists in all areas of the Retail Shop requiring attention as requested by supervisor. Assists customers in in-person, phone and online transactions, delivering a stellar customer experience. Solves issues and/or complaints, applying relevant policy and procedure or advises supervisor of problems outside the scope of established guidelines. Determines replenishment for common, non-recurring items and new items. Keeps product lines, product types, and/or retail space in stock and monitors tum and inventory levels. Supports planograms and checklists, coordinating and maintaining appropriate levels of brands, signature products, and other bestselling items at all times.

Monitors the Retail Shop's operational results to identify opportunities for enhanced performance and customer service. Performs recurring assignments with related research steps. Searches easily accessible sources, such as office files, to collect program data supporting organizational activities.

Performs register sales transactions quickly and accurately in accord with established cash control procedures and customer service guidelines. Independently operates a cash register (point of sale system) and is responsible for the assigned change fund. Counts assigned cash register bank daily and makes needed changes by going to the Credit Union before opening the Retail Shop. Prepares the change for the weekend banks.

Independently performs the full range of routine and repetitive cash processing tasks associated with opening and closing duties.

Properly displays new products and frequently restocks merchandise. Performs assignments in stock room, including, but not limited to, preparing back stock, bundling large quantities and pre-counting stock. Checks for missing tickets and tickets incoming merchandise. Stocks counters so they are full, attractive and clean.

As assigned, participates in annual inventory, performing cycle counts, verifying routine information and records and identifying basic discrepancies or requirements.

Determines quantities required and time for replenishment for common, non-recurring and new items based on experienced judgment and/or consultation with supervisor.

Performs various other related duties as assigned.

Position may require prolonged periods of standing.

Work schedule will include occasional holidays, Saturdays, and evenings.

Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

Requirements

Conditions of Employment

Position may require prolonged periods of standing.

Work schedule will include occasional holidays, Saturdays, and evenings.

Notice: Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).

  Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant’s college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. The program does not accept certification from health care providers. For more information contact the Library's Office of Equal Employment Opportunity and Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

• How to Apply

  Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the position.

  You are required to apply online for this announcement. We are unable to accept mailed or emailed documents. You must complete the entire application process, including submission of all documents BEFORE this announcement closes. To do so, complete the following steps.

  Step 1: If you do not already have one, create a resume on USAJOBS. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress.

  Step 2: Review the Job Announcement. We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4. You may wish to customize your USAJOBS resume to ensure that it supports your responses to these questions.

  Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.

  Step 4: Once you have completed the eligibility questions, you will be taken directly to the vacancy application questions. Answer all questions honestly and thoroughly.

  Step 5: Hiring Management offers three options that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement.
  (1) You may select a document that you have already uploaded to USAJOBS for a previous announcement.
  (2) You may electronically upload a document directly from your computer to your application. Be certain to review your complete application for confirmation of the document uploaded and click on "Finished" to be returned to USAJOBS.

  IMPORTANT NOTE: If you have multiple documents of the same kind, e.g. 2 undergraduate transcripts from different schools or 2 SF-50s, etc., be sure that they are all in the same file on your computer or in your USAJOBS profile before uploading them. If you try uploading them individually, only the last one sent will be visible in our system. If you have any questions about this information, please contact the person on this announcement BEFORE the closing date.

  Step 6: Click on "Finish" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. Your complete online application and any required supplemental documentation (e.g., SF-50, etc.) must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement. It is your responsibility to ensure that all documents are received on time and that the materials are readable. Failure to do so will result in your application being excluded from consideration for this announcement.

  If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact jobhelp@loc.gov , no later than 4:30pm EST of the Closing Date. REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.

  Agency contact information

  Job Help Desk

  Phone

  202-707-5620

  Email

  JobHelp@loc.gov

  Address

  LIBRARY OF CONGRESS
  Human Resources Dept.
  101 Independence Ave. SE
  LM107
  Washington, District of Columbia 20540-2700
  United States

  Next steps

  Please review our evaluation process under Evaluation. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications." You will receive final notification via e-mail when the vacancy has been filled.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

Anyone may apply - By law, employment at most U.S. Government agencies, including the Library of Congress, is limited to U.S. citizens. However, non-citizens may be hired, provided that other legal requirements are met and the Library determines there are no qualified U.S. citizens available for the position.