Credit and Collections Analyst jobs in Baltimore, MD

Position Overview:

We are seeking a detail-oriented and results-driven Credit & Collections Specialist to join our team. The ideal candidate will have a minimum of 2 years of experience in collections or accounts receivable, demonstrating strong analytical skills and a customer-focused approach to managing outstanding accounts. This role is critical in maintaining healthy cash flow and fostering strong customer relationships.

• Collections Management: Proactively manage and collect outstanding payments from customers within agreed terms to reduce overdue balances.
• Customer Account Analysis: Monitor and review customer accounts to identify overdue invoices and discrepancies, ensuring timely resolution.
• Credit Assessment: Evaluate and analyze customer creditworthiness by reviewing financial statements, payment history, and credit reports.
• Communication: Collaborate with customers via phone, email, and written communication to resolve payment issues while maintaining professional and positive relationships.
• Dispute Resolution: Investigate and resolve payment disputes or discrepancies in coordination with internal teams (sales, customer service, etc.).
• Documentation and Reporting: Maintain accurate records of all collection activities and provide regular reports on aged receivables, collection progress, and risks.
• Compliance: Ensure all activities align with company policies, procedures, and relevant regulatory standards.