Credit and Collections Analyst jobs in Utica, NY

JOB PURPOSE:

This position is responsible for the daily cash posting and credit management for all North American (NorAm) strategic business units (SBU’s). This includes reviewing all customer orders on credit hold as to reason and release (or continue hold) as appropriate, evaluating customer and prospective customer credit worthiness and establishment of payment terms, routine communications with customers on status of payment and collections and assist with any audits and other accounting projects as assigned. Direct and perform the company’s collection activities, procedures and strategies. Monitor and control the accounts receivable aging schedules and reports. Report credit status to REMET management monthly. Apply cash receipts and maintain A/R and customer master file data in ERP system. Perform account analysis and reconciliations as needed. Other duties and/or assignments may be assigned by Management.

KEY RESULT AREAS:

Evaluate credit worthiness of REMET customers (domestic and international) and prospective customers through:

• Review of Dunn & Bradstreet credit analysis
• Review of financial statements and other available financial data
• Credit application analysis
• Obtain multiple credit references per procedure
• Evaluate need for credit insurance and ability to obtain
• Evaluate payment history within Remet

Assign and maintain credit limits and payment terms

Provide interface between A/R and sales and marketing functions. Identify and control any impact sales and marketing plans may have on the credit/accounts receivable function.

Control collection efforts and documentation including:

• E-Mail and telephone contact with customers
• Preparation and transmission of account statements (on an exception basis)
• Documentation of c credit history files, customer correspondence. Coordinate involvement of field sales force, customer service and top management to resolve disputes. Manage progress toward timely resolution of disputes.
• Coordinate required demand letter composition and transmission along with third-party collection agency involvement when necessary.

Develop strategies and procedures to ensure timely follow-up and documentation of past due balances and disputes.

Run periodic credit management meetings, as needed, to review activity, disputes, action plans, etc. Provide management with AR/credit reporting information including aging analysis, account disputes summaries and daily sales calculations.

Apply customer cash receipts and maintain A/R customer master files along with remote deposit of any customer check payments received or processing of customer credit card payment as necessary.

Assist with any financial aspects of the company.

Other duties and/or assignments as may be assigned by Management.

Follow all applicable ISO 9001:2015 procedures and work instructions to ensure compliance with the documented Quality System. (Understand and implement the REMET Quality Policy.)

MAIN WORKING RELATIONSHIPS:

Internal

The incumbent will maintain relationships with sales management, field sales force and senior administrative management. In addition, on an internal basis, the incumbent will have day-to-day contact with operations personnel (customer service and supply chain personnel).

External

The incumbent will have significant customer contact through telephone, e-mail and written communication.

PROBLEM SOLVING/COMPLEXITY:

This position provides REMET with its primary source of control and direction over the accounts receivable/credit function.

The evaluation of the credit worthiness of customers and prospective customers includes the review of the credit application submitted, Dunn and Bradstreet credit reports and analysis of financial statements and other financial reports in addition obtaining multiple credit references per procedure. This effort also includes making collection calls and developing a customer orientation consistent with the company’s commitment to be a market-driven organization. Establishing and assigning credit limits and payment terms will be the result of this process.

Maintaining the accounts receivable aging including cash application to ensure timely and accurate processing of customer remittances, reviewing the accounts receivable aging to ensure the timely processing of credit and debit adjustments and providing meaningful analysis of accounts receivable balances and customer payment trends.

Controlling and managing the company’s collection efforts includes emailing, mailing and preparation of account statements (on exception basis), telephone contact with customers, documentation of contacts through call sheets and the coordination of the company’s efforts to resolve disputes. This would include initiating the involvement of the field sales force and sales management, customer service, and collection agencies as needed, managing the timely resolution of such disputes and coordinate required demand letter composition and transmission along with third-party collection agency involvement when necessary.

KNOWLEDGE / EXPERIENCE / SKILLS:

This position requires an undergraduate degree (BA or BS) in a business-related field, 3-5 years of experience in an Accounting, Finance, Customer Service and/or A/R credit field and an ability to assess the financial stability and credit worthiness of companies. The incumbent must be tactful and possess strong communication skills. This position must be proficient in the use of financial software, order entry, A/R sales history and customer master file data, spreadsheet applications and bank reconciliation.

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