Credit and Collections Clerk jobs in Fort Wayne, IN

Business-to-Business Collections Specialist

Job Description of the Business-to-Business Collections Specialist :

We are seeking a motivated and detail-oriented Business-to-Business Collections Specialist to assist in managing our accounts receivable process.

The ideal candidate will have a proven track record in collections, possess exceptional communication skills, and excel in a fast-paced environment.

This role offers an excellent opportunity to contribute to our financial success while working in a collaborative and supportive team.

Key Responsibilities of the Business-to-Business Collections Specialist :

• Contact and engage with business clients to collect outstanding payments.
• Resolve billing and payment discrepancies.
• Monitor accounts to identify delinquent payments and initiate appropriate actions.
• Develop and maintain positive relationships with clients to facilitate payment collection.
• Investigate and resolve payment disputes and issues in a timely manner.
• Prepare and send collection letters and follow-up emails.
• Maintain accurate records of all collection activities.
• Collaborate with the accounting and sales teams to ensure proper account reconciliation.
• Provide regular reports on collection activities and progress to management.
• Identify process improvements and suggest strategies to reduce outstanding debts.

Qualifications of the Business-to-Business Collections Specialist :

• High school diploma or equivalent; bachelor's degree in finance or a related field is a plus.
• Proven experience in business-to-business collections or a similar role.
• Strong negotiation and communication skills, both written and verbal.
• Exceptional problem-solving abilities.
• Proficiency in Microsoft Office and accounting software (e.g., QuickBooks).
• Excellent time management and organizational skills.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy in record-keeping.
• Knowledge of relevant laws and regulations related to collections is a plus.

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