Credit and Collections Director jobs in Kennewick, WA

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PRIMARY ROLE:

This position is responsible for providing tier one customer support for educators in Oregon who have questions about select Oregon Department of Education data collections business rules, data submission, error correction, audit and validation reviews.

QUALIFICATIONS:

· To perform this job successfully, an individual must be proficient in each responsibility and essential function of the position. The requirements listed below are representative of the knowledge, skill, and/or ability required. Individual will hold a valid driver’s license and have reliable, insured transportation. If selected for the position, individual will complete a pre-employment background check.

EDUCATION/CERTIFICATION/EXPERIENCE:

· High School Diploma

· Experience providing customer service support

· Experience with ODE collections and statewide summative assessments preferred

REQUIRED SKILLS:

· Follow IMESD guidelines, rules and procedures

· Maintain integrity and confidentiality

· Exhibit regular punctuality and attendance

· Manage time efficiently and effectively

· Prioritize workload to accurately meet job requirements and timelines

· Cultivate positive and professional relationships, and show sensitivity to individual differences

· Demonstrate effective communication skills

· Resolve conflict in a professional manner

· Express ability to be flexible and cooperative in varying capacities

· Maintain organization and safety in the work environment

RESPONSIBLITIES and ESSENTIAL FUNCTIONS

1) Act as tier one customer support, first point of contact for select Oregon Department of Education data collections reporting.

a) Receive technical support requests from users and trouble-shoot over the phone, e-mail and on-site utilizing Virtual Private Network (VPN).

b) Maintain an expert technical skill level in data collection support including business rules, reporting, resolving errors and warnings, and audit review.

2) Each year, read, provide feedback and develop a working knowledge of all manuals related to collection reporting.

3) Communicate effectively, in person, on the phone and via e-mail, with customers, vendors and other support service agencies' staff at all levels.

4) Work as a member of a collaborative team with the InterMountain ESD, Regional ESD Partners, the Oregon Department of Education, and Cambium Assessment, including taking part in regular conference calls and trainings.

5) Maintain confidentiality in regards to sharing information and observing Family Educational Rights and Privacy Act (FERPA) laws.

6) Work with district personnel to prepare data files for ODE data collection reporting.

7) Provide technical assistance to school districts with:

a) All supported ODE collections, including but not limited to: Cumulative Average Daily Membership, Class Roster, Staff Position, Kindergarten Assessment Approaches to Learning, Early Literacy and Early Mathematics (collections), Secure Student Identifier System, Instructional Unit Identifier, Unique Staff Identifier System, 9th Grade-On-Track

b) Communicating best practices, and collection business rules and deadlines

c) Observing Family Educational Rights and Privacy Act (FERPA), ethical test practices and sharing of data

d) Accessibility supports as outlined in the Oregon Accessibility Manual

e) Accessing assessment and collection data and filtering results

8) Maintain a support log.

9) Create, maintain, prioritize, schedule, and communicate a list of collection tasks to be completed throughout the year.

10) Participate in User Acceptance Testing for Oregon Statewide Assessment System (OSAS) Online, and review and provide feedback on training materials, manuals, user guides, IMESD ACA website and other communications.

Other Duties:

· Perform other reasonable duties that may be assigned to meet the usual and unusual demands placed on the organization

EFFORT:

Mental:

· Learn new tasks and remember processes

· Maintain focus, make timely decisions and complete tasks independently

Work Place:

· Comply with IMESD policies and procedures

· Proficiently meet IMESD Employee Evaluation Standards

· Dress in a neat, clean, and professional manner appropriate for the assignment and work setting

· Confer regularly with immediate supervisor

· Use and maintain IMESD building property, equipment and materials appropriately

· Complete required annual trainings assigned by IMESD

· Fulfill duties for Mandatory Reporting of suspected child abuse or neglect

· This position may involve travel throughout the IMESD service area, which requires employee to hold a valid driver’s license, have reliable transportation and insurance.

Physical:

· The physical demands described below are representative of those that must be met by an employee to successfully perform the responsibilities and essential functions of this job.

Job Type: Full-time

Pay: $43,175.00 - $51,034.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office

Work Location: In person