Credit and Collections Director leads the overall credit function. Designs and implements processes to improve cash flow and reduce receivables. Being a Credit and Collections Director develops policies regarding the investigation of customers, extension of credit lines, and collections. Consults with current and future clients regarding their level of credit. Additionally, Credit and Collections Director oversees the negotiation and course of action taken for overdue accounts. Typically requires a bachelor's degree. Typically reports to top management. The Credit and Collections Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Credit and Collections Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Job Title: Credit and Collections Analyst
Location: Knoxville, TN 37932
Duration: 12 Months
Job Description:
· Monitor accounts receivable and identify overdue accounts.
· Contact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan to collect it in installments.
· Document daily collections activity by creating and maintaining notes and follow-up tasks within Oracle collections module.
· Research account disputes and billing discrepancies.
· Perform account/payment reconciliations and coordinate with cash applications team to ensure proper applications.
· Identify delinquent accounts that will potentially require external collection efforts.
· Upload AR invoices to customer portals.
· Provide customers with reporting such as statements, aging, or other miscellaneous reporting requests.
· Coordinate documentation of customer refunds.
· Request customer tax exemption documentation and upload for tax team review.
· Build strong communication with both internal departments and external customers.
· Analyze and assess the creditworthiness of new customers and additional service quotes using external credit risk management tools/reports.
· Provide recommendations for payment terms and contract modifications based on credit guidelines and/or customers’ payment history.
· Monitor outstanding aged receivables for applicable accounts.
Required:
· 1 years’ experience in credit, collections, and accounts receivable.
· Strong communication and interpersonal skills (verbal, written and listening).
· Experience in process improvement and a focus on digitization/automation.
· Flexibility and ability to pivot tasks based on business needs.
· Strong PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook)
· Corporate ERP systems, Oracle a plus.
Job Types: Full-time, Contract
Salary: $22.00 - $24.00 per hour
Benefits:
Weekly day range:
Experience:
Work Location: In person
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