Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Collections Representative

Experience Requirement: One year of Collections, customer service, sales, or related experience  

Potential sign-on bonus for eligible applicants

Hourly Wage Minimum $17.35 based on experience

Hours

Langley Collections working hours are Monday through Friday from 8:00 AM – 7:00 PM, and on Saturday, from 8:00 AM to 1:00 PM.

Langley Collection Representatives work a three-week rotational shift:

• Week 1: M - F - 8:00 AM - 4:30 PM
• Week 2: M - F - 8:00 AM - 5:30 PM
  • Scheduled day off during the week and add Sat shift - 8:00 AM - 1:00 PM.
• Week 3: M – F - 10:30 AM - 7:00 PM
  • Additional details will be covered in the interview.

Langley Federal Credit Union is currently hiring for a Full Time Collections Representative to work on-site from our Oyster Point in  Newport News, VA.

Job Summary:

The Collections Representative communicates with members on their delinquent accounts by phone. negotiating and recommending solutions to improve member account status bringing it up to date. This position performs skip-tracing techniques and documents accounts accordingly to negotiate payment, following all regulatory and Langley guidelines. The Collections Representative exhibits professionalism and trustworthiness in their communications with members, monitoring and maintaining their assigned accounts through review, follow up, and implementation of payment options to navigate financial challenges. The Collections Representative demonstrates exceptional communication and listening skills with attention to detail and an ability to manage their time efficiently. The representative should be proficient in reading and understanding consumer credit reports and thrive in a fast paced, goal-oriented environment with high targets and tight deadlines.

Essential Functions, Duties, and Responsibilities:

• Recommends resolutions to members with delinquent accounts by phone, manages and follows up when payment arrangements have not been met.  
• Makes outbound collection attempts to members by telephone and or letter to determine reasons for delinquency and to assist them in bringing the account current on financial products like automobiles, personal loans, credit cards, mortgages, etc.
• Performs skip tracing inquiries and activities, as necessary to obtain contact information to contact members.
• Processes payment transfers and check by phone requests for members.
• Navigates multiple systems to contact, track and monitor member accounts.
• Utilizes negotiation skills to resolve defaults and delinquencies on members’ accounts.
• Initiates repossession procedural workflows or legal workflows for review and assignment within a timely manner.

Qualifications:

• One year of collections, customer service, sales or related experience is required.

Keys to Success:

The Langley Keys to Success offers specific, demonstrable behaviors that have been identified as ones that will help an employee be successful at Langley. We like to say that the keys to success are our “culture in action.” They encompass our Cultural Values and were developed directly from them.

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors – Demonstrates a passion for Langley’s vision, encouraging diversity, equity, and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the company into the future.
• Team Driven – Collaborates across Langley, communicating transparently and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level within the work environment is typically moderate. Ability to work alternate schedules including night work.

This job description is not designed to cover or contain a comprehensive listing of functions, duties or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.

We look forward to receiving your application and eagerly anticipate the opportunity to learn more about your qualifications and aspirations. Your unique perspective and skills could be a valuable addition to our team. We're excited to delve deeper into your background and potential fit with our company culture. Thank you for considering joining us on this journey, and we can't wait to get to know you better!