Credit and Collections Director jobs in Orlando, FL

Credit and Collections Director leads the overall credit function. Designs and implements processes to improve cash flow and reduce receivables. Being a Credit and Collections Director develops policies regarding the investigation of customers, extension of credit lines, and collections. Consults with current and future clients regarding their level of credit. Additionally, Credit and Collections Director oversees the negotiation and course of action taken for overdue accounts. Typically requires a bachelor's degree. Typically reports to top management. The Credit and Collections Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Credit and Collections Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Credit Card Collections Specialist I
  • JPMorgan Chase & Co
  • Lake, FL FULL_TIME
  • Job Description

    JOB DESCRIPTION

    At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist’s work is creative, exciting, and different every day.

    As a Specialist I in Collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or past due accounts.

    By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

    Job responsibilities

    • Works in a call center environment that requires 100% phone-based customer interaction
    • Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
    • Communicates with customers in a metrics-driven environment
    • Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
    • Takes ownership of each customer interaction while treating them with respect and responding with empathy
    • Works both independently and in a team environment
    • Abides by all applicable regulatory and departmental practices and procedures

    Required qualifications, capabilities, and skills

    • Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
    • Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
    • High school diploma or GED required

    Preferred qualifications, capabilities, and skills

    • Ability to multitask using a computer and simultaneously provide customer support
    • Comfortable in a fast-paced, consistently changing environment
    • Previous experience working in a Collections, Sales, Retail or Customer Service industry
    • Have a passion for helping people by solving problems, presenting, and explaining solutions

    Work Schedule

    Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends.

    Specific schedule information will be provided by the Recruiter.

    This position requires that you attend paid classroom trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

    ABOUT US

    Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.

    Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

    We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

    For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

    We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

    Additional details about total compensation and benefits will be provided during the hiring process.

    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

    We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

    We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

    Visit our FAQs for more information about requesting an accommodation.

    Equal Opportunity Employer / Disability / Veterans

    ABOUT THE TEAM

    Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

    We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.

    Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.

    Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

    2 days ago
  • 19 Days Ago

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Credit Card Collections Specialist I
  • JPMC Candidate Experience page
  • Orlando, FL FULL_TIME
  • At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist’s work is creative, exciting, and different every da...
  • 23 Days Ago

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Credit Card Collections Specialist I
  • JPMorgan Chase
  • Orlando, FL FULL_TIME
  • At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist’s work is creative, exciting, and different every da...
  • 24 Days Ago

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Director, Collections (OLFL2023-6426)
  • RealManage
  • Orlando, FL FULL_TIME
  • Overview CiraConnect provides world-class cloud-based software and on-demand “back-office” shared services (SaaS) for self-managed community associations, professional community association management...
  • 18 Days Ago

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Credit Card Collections Specialist I Bilingual English and Spanish
  • JPMC Candidate Experience page
  • Orlando, FL FULL_TIME
  • At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist’s work is creative, exciting, and different every da...
  • 1 Month Ago

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Collections Specialist
  • All Star Auto Lights
  • Orlando, FL FULL_TIME
  • Collections Specialist l – Full Time – Orlando, FL (Hybrid) What You’ll Be DoingWe are looking for All Stars! If you are a dedicated individual interested in joining a growing company in the automotiv...
  • 22 Days Ago

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0 Credit and Collections Director jobs found in Orlando, FL area

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MRI Technologist PRN
  • Adventhealth
  • Orlando, FL
  • All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Debt-free ...
  • 3/28/2024 12:00:00 AM

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Chief Financial Officer
  • AppleOne Employment Services
  • Orlando, FL
  • Seeking a CFO to join a growing non-profit organization in Orlando, FL! Direct Hire + Benefits Hybrid Opportunity Office...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant
  • Vaco
  • Orlando, FL
  • Administrative Assistant Administrative Assistant III Requirements - High school diploma or equivalent. Associate degree...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant
  • Vaco
  • Orlando, FL
  • Administrative Assistant Administrative Assistant III Requirements - High school diploma or equivalent. Associate degree...
  • 3/28/2024 12:00:00 AM

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Senior Strategic Account Manager - Remote ( Pharma as a client )
  • Careerbuilder
  • Orlando, FL
  • The Senior Account Manager cultivates and maintains AssistRxs relationship with our Pharmaceutical manufacturing partner...
  • 3/28/2024 12:00:00 AM

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Maintenance Control Manager
  • National Airlines
  • Orlando, FL
  • National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercia...
  • 3/27/2024 12:00:00 AM

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Chief Financial Officer
  • Blue Sky Exit Planning Services
  • Orlando, FL
  • Ou client is an Orlando based, Nasdaq listed company and is seeking a hands on Chief Financial Officer (CFO) to manage a...
  • 3/25/2024 12:00:00 AM

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Senior Project Manager - Technology (remote) (specialty pharmacy a must
  • Careerbuilder
  • Orlando, FL
  • Description The Project Manager will be a member of the PMO Team, reporting to the Director of Program Management. The P...
  • 3/25/2024 12:00:00 AM

Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,509,831, according to U.S. Census Bureau figures released in July 2017. These figures make it the 23rd-largest metropolitan area in the United States, the sixth-largest metropolitan area in the Southern United States, and the third-largest metropolitan area in Florida. As of 2015, Orlando had an estimated city-proper population of 280,257, making it the 73rd-largest city in the United State...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit and Collections Director jobs
$140,895 to $202,486
Orlando, Florida area prices
were up 1.5% from a year ago

Credit and Collections Director in Colorado Springs, CO
This position is responsible for credit and collections activities.
November 28, 2019
Credit and Collections Director in Greenville, SC
Anytime Collect is collections software to help businesses get paid faster.
February 11, 2020
Credit and Collections Director in Erie, PA
If you're looking at jobs in credit and collections, you might want to know that opportunities range from entry level to senior management at all kinds of companies and industries.
January 13, 2020