Credit and Collections Manager jobs in Allentown, PA

Overview:
The Credit & Collections Specialist plays a crucial role in ensuring the timely collection of outstanding balances while maintaining positive relationships with valued customers. The individual in this role will work collaboratively with others in the organization to drive results by effectively collecting and resolving past-due invoices.

General Responsibilities and Duties:

• Collaborate with teams across all company departments and locations as well as customers to achieve the company’s accounts receivable goals

• Utilize expertise in credit risk assessment and management to evaluate customer creditworthiness.

• Negotiate and monitor the collection of overdue accounts, ensuring timely recovery.

• Identify opportunities for process enhancement within credit and collection operations.

• Maintain policies and procedures regarding billing, collections, credit cards, inquiries, and check cashing

• Work to reduce account delinquency

• Collaborate with customers, sales, and operations to resolve collection issues

• Monitor credit and collections practices to ensure bad debt risk mitigation in full compliance with applicable policies.

• Prepare regular management reporting on account credit and collections activities, including problem accounts, bad debt reserve, settlements, and write-offs.

• Cultivate and maintain strong relationships with customers, addressing inquiries and resolving issues in a professional and timely manner.

• Consistent follow-through communication with customer for payment schedule.

Required Skills/Abilities:

• Ability to work independently as well as part of a team

• Ability to prioritize work in relation to departmental goals and deadlines

• Strong understanding of credit and collection processes

• Excellent oral and written communication skills

• Ability to analyze and resolve complex issues

• Detail orientation

• Excellent time management skills

• Proficient at multitasking and prioritization

• Strong internal customer service skills

• Strong user of Microsoft Office suite, particularly Excel

Physical Requirements:

• Ability to sit for prolonged periods of time

Education and Experience:

· Minimum 3 years of experience in handling accounts receivables including credit and collections

· Experience with letters of credit and other tools to mitigate risk

Benefits:

· Medical Insurance

· Dental Insurance

· Vision insurance

· Employee Assistance Program (EAP)

· 401k with a company match

· Paid time-off

· Employee discounts

Schedule:

· Monday through Friday, minimum 45 hrs.

Pay Range: Salaried,Commensurate with experience

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to Relocate:

• Ottsville, PA 18942: Relocate before starting work (Required)

Work Location: In person