Credit and Collections Manager jobs in Bergenfield, NJ

We are Samsung, one of the most iconic and recognized consumer electronics brands around the globe! Samsung is known for raising the bar with each new endeavor. We are not just committed to winning as individuals, but winning as a team. We operate with purpose and integrity. Because of this commitment, our People Team is an essential piece of our strategic vision. This means Samsung is equally committed to helping people grow personally and professionally. Our career opportunities are designed with challenge, impact, and reward in mind. Come join our best-in-class team and help contribute to the innovation and unparalleled success at Samsung!

Responsible for handling financial activities for selected Consumer Electronics partners and establishing best practices to ensure full of Disputes with focus on customer satisfaction through process improvements and effective relationships with our business partners.

Role and Responsibilities
o Manage current ATB (Aged Trial Balance), all transactions for assigned account
o Analyze accounts, attention to quality and accuracies is of paramount importance in this role Dispute Resolution
o Conduct reconciliations; identify and investigate problems within the process and system provide solutions to resolve the issues
o Work with appropriate departments to ensure credits are issued for valid customer chargebacks
o Reconcile and resolve credit balances and request refunds if necessary
o Advise sales force of outstanding chargeback issues. Alert them of issues and enlist support for resolution of disputes
o Partner with Logistic partner, Samsung America Logistics (SALs), to ensure POD issues to resolve outstanding CB and past due invoice issues
o Partner with sales team and sales executives on problem issues to ensure timely resolution Operational/Functional Review
o System updates- including but not limited to proper coding for clearing and matching of chargeback?s and credits in SAP
o Maintains accurate customer information in system according to company procedures
o Process and submit all clearings prior to monthly closing
o Effectively manage client relationships
o Customer Meetings via Phone and in-person
o Relationship building (internal & external)
o Prepares and communicates various weekly, monthly and quarterly financial reports to management. Various Ad Hoc Reporting & Analysis
o Ability and willingness to jump into project and workloads as needed
Skills and Qualifications
o Bachelor?s degree in Accounting or Finance preferred
o 3-5 years professional experience in like industry
o Strong customer service skills
o Solid analytical and problem solving skills
o Ability to identify discrepancies and inconsistencies
o Eye for detail ? attention to quality and accuracies is of paramount importance in this role
o Diplomacy and ability to deal with difficult situations
o Solid Microsoft Office skills (Word & Excel) V-lookup and Pivot tables (Macros a )
o Oral & Written Communication Skills
o Professionalism
o Attitude towards work and timeliness in completing daily tasks
o Sense of urgency to get it done required Relationship Management
o Ability to multi-task in fast paced environment
Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law

Job Type: Contract

Salary: $22.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Microsoft Excel: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Ability to Commute:

• Ridgefield Park, NJ 07660 (Required)

Ability to Relocate:

• Ridgefield Park, NJ 07660: Relocate before starting work (Required)

Work Location: In person