Credit and Collections Manager jobs in Durham, NC

Job Overview -

The Credit Manager serves as the Assistant General Manager and plays a vital role in assisting customers with their dream of acquiring ownership of the quality

products leased by Buddy’s Home Furnishings. A Credit Manager provides individualized attention to customers by

managing the renewal process of any non‐renewed rental agreements. This position is responsible for managing the

Accounts Department and achieving company standards, closing percentages and revenue goals. Additionally, a Credit

Manager helps support the overall needs of the store by assisting other associates and overseeing the location in the

absence of the store manager. Start your career today as a Credit Manager and you will gain the necessary skills,

experience and business knowledge to advance your career at Buddy’s.

Principal Responsibilities

 Acquire and Maintain Customers

 Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments

 Assist in managing store personnel; may direct activities of one or more employees

 Compliance with all applicable federal, state and local statutes

 Decipher, prepare and review store reports

 Ensure company standards for renewals, delinquencies and store collections are satisfied

 Manage customer accounts

Essential Requirements

 Effective organizational skills

 Effective collection skills

 Ability to handle multiple priorities simultaneously

 Must be able to read, write and communicate effectively in person and over the phone with employees and

customers

 Ability to negotiate and resolve conflict

 Plan, organize, delegate, coordinate and follow up on various tasks and assignments

 Must have proficient navigational skills

Physical Requirements

 Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50‐300 pounds

 Stooping, bending, pulling, climbing, reaching and grabbing as required

 Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics

 Prolonged driving and standing

 Must be able to work in and outdoors in a variety of climates and weather conditions

General Qualifications

 Minimum 2 year total combination of education and experience providing the necessary skills and knowledge are

acceptable. Typical qualifications would be equivalent to:

o Associate degree with course work in business, accounting, marketing or management

o Two years’ experience in retail or other business emphasizing customer service, account management,

sales or merchandising

o Two years on the job experience in management or comparable military experience

 Ability to work Monday through Saturday between the hours of 8am and 9pm

 Overtime may be required

 Valid driver’s license with clean driving record (MVR) required

 Ability to successfully pass company background check, substance abuse test, and acceptable reference check

from previous employers

Job Type: Full-time

Salary: $38,000.00 to $41,000.00 /year

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• AD&D insurance
• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Physical setting:

• Office

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Sales or Collections: 1 year (Preferred)
• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person