Credit and Collections Manager jobs in Elyria, OH

Description

Never worked for a Credit Union before?? No problem….If you enjoy working with people, want to help others with their financial journey, and want the ability to be yourself while doing it, Buckeye State Credit Union is the place for you!

As a Branch Manager, you’ll play an important role here at Buckeye, and serve as a valued liaison between members and our credit union. You will manage your branch based on the three key drivers: Sales, Coaching, and Team Management. Strategize and develop employee engagement and member engagement to build the best financial institution in your community. We at Buckeye promote a caring, enjoyable work environment designed to support you. Who says work can’t be fun?

What You’ll Do

Promotes and strives to create a world class experience for member

Maintain a highly motivated, well-trained staff, maintaining effective employee relations

Evaluate and strategize around the P&L for the branch

Execute policies and procedures for the branch. Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies

Evaluate the job performance of branch office staff to ensure quality of work and service to members, recommend salary increases

Monitor branch activity, including number of transactions, volume, teller errors, loan volume, cross sell, and new accounts

Monitor key products and sales within branch to ensure profitable and sound business practices and a high quality of service for members

Manage the security and safety of the branch. Analyze and monitor security and safety policies and procedures on an on-going basis, ensure staff receives ongoing training on security, safety, and robbery procedures

Ensure that staff receives and completes on-going training and development

Schedule adequate staff to ensure efficient branch operation

Gather background information on loan applicants by interviewing loan applicants and obtaining credit bureau reports. Verify debts and income, and determine collateral needs and payment plans for members applying for loans. Determine approval or provide solutions to find a way to enhance a member’s credit. Complete loan documents and disburse loans when approved

Monitor branch operations to ensure a consistent, professional approach

Assist staff or members in solving complex account problems

Create and maintain a cross-selling environment within the branch. Train employees to maximize opportunities for cross-selling products

All other duties as assigned

The Perks

Culture - Awarded as one of Northeast Ohio’s top places to work 5 years running in 2019,2020, 2021, 2022 & 2023. We offer an inclusive, engaging work experience where you can be unapologetically you.

Unapologetically different, on purpose - At Buckeye we pride ourselves on being different and that includes our employees. From our “Smart Casual” dress (yep you can wear jeans), music and movie theater popcorn in the branches, or even decorating your workstation your way, we want you to be you!

Environment of Growth - We at Buckeye maintain a commitment to continuous improvement and both challenge and support our employees to increase their knowledge, skills, and capabilities through all phases of their careers. We invest in your success!? Benefits & Incentives – you will be eligible for medical, dental, vision, 401k match, Life Insurance, Short Term Disability, referrals, and the ability to earn uncapped incentive pay based on production; adding $10,000-$20,00 annually to your base pay and Branch Production incentives.

Interested in joining Buckeye?

Come join our family! For more info, please visit https://www.buckeyecu.org/careers/

Requirements

High school diploma/GED required

3-5 years of financial institution experience required

Excellent customer service skills

Excellent oral and written communication

Excellent problem-solving skills