Credit and Collections Representative jobs in the United States

About Signode:

With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

Benefits:

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Salary:

$20 - $30.00/hourly

Summary

This individual will be responsible for accurate and timely customer payment application achieved by utilizing knowledge of company products, internal processes and business relationships.  This intermediate role will need to understand the full AR cycle.  This position will focus on application of cash payments made by Signode customers relating to their various contracts.

Essential Functions

• Conduct daily collection calls to customers and sales representatives.
• Communicate with both internal and external customers, while handling a consistent stream of inbound and outbound collection calls for their assigned portfolio, as well as from the collection queue.
• Communicate, as needed, with top management at the customer level and internally.
• Reconcile activity for a larger and higher profile territory of accounts that may include National Accounts, High Profile Accounts or Specialty type accounts.
• Interface with customers, Sales Representatives, Sales Managers. Notify sales personnel of potential problem accounts, blocked orders and reconciliation issues such as short pays, short ships and tax issues.
• Run aging reports and work reports to resolution for the assigned territory. This includes aging reports, unapplied cash reports, short pay reports, unapplied credit reports, aged items over 180 days and miscellaneous project related reports.
• Make calls on a daily basis, contacting customers, working with the Sales Representatives and/or Managers and escalating problem accounts to departmental management. Provide weekly/monthly updates to management.
• Provide daily reconciliation on accounts to ensure the accuracy and integrity of the A/R. These include, but are not limited to, analyzing and processing offsets and write off requests, pulling check copies to confirm correct application of payments, and working with the sales force on pricing and freight issues.
• Identify and manage Credit Risk and assign credit limits.
• Maintain credit exposure on accounts and request additional credit information as needed.
• Evaluate credit information received to assign appropriate credit limits within established parameters. This evaluation may include the retrieval and review of financial statements, D&B Reports and bank and trade references.

Position Qualifications

Education: High School Diploma / GED Required.

Experience: At least 3 years commercial credit and / or collections experience with large volume, high profile accounts. 

• Intermediate MS Excel (Basic Functions, Formatting, Print set-up).
• ERP software (Dynamics AX or Great Plaines preferred)
• Interpreting D&B reports, reviewing and analyzing financial statements. Ability to use measurement instruments, hardness tester, gauge pins, and optical comparator. 

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Perseverance
• Detail Oriented
• Analysis Skills
• Time Management
• Team Player
• Results Oriented
• Stress Management

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.