Credit and Collections Representative jobs in Cleveland, OH

• Manage the collection efforts for high volume retail/wholesale accounts receivable portfolio, greater than $30M.
• Perform intricate research pertaining to complex customer disputes.
• Process credits for receivables portfolio pertaining to authorized programs and billing discrepancies.
• Administer rights and access to customer portals and train participants on it s functionality.
• Identify unwarranted customer patterns and performs root cause analysis to resolve.
• Maintain credit history files.
• Manage the creation of and integrity of SOP documentation for complex accounts in conjunction with the SAP process Improvement Specialists.
• Identify delinquent accounts requiring external collection efforts.
• Review orders on credit hold and recommend appropriate course of action.
• Analyze system data to improve Accounts Receivable metrics.
• Participates and brings subject matter expertise to Lean and continuous improvement events.
• Identifies areas of potential process improvement.
• Assist Director of Credit and Collections with projects as requested.

• Associate s degree or high school diploma/GED required.
• Minimum of 5 years Finance and/or Credit experience is required
• Experience with EDI processes

• Bachelor s Degree
• Familiarity with The Home Depot or similar customer

About the Company:
Moen

Driven by perfection, our company philosophy embraces innovation, reliability and exceptional service for all our customers and consumers.

The trusted global leader in water delivery solutions for better living.

Delight all of our consumers and decision makers with the highest value innovative products and services.

Water performance for life.

• Invest in our brand to drive consumer and customer demand.
• Develop a steady stream of new, innovative and differentiated products.
• Deliver a superior combination of products and services to each market segment.
• Develop new geographic and adjacent business opportunities.

• Improve customer responsiveness through speed, greater flexibility and higher predictability.
• Continuously improve product quality.
• Create value through the delivery of effective and innovative business processes and systems.
• Achieve competitive advantage in total delivered cost.
• Create world-class supply chain capability and capacity.
• Maximize return on each dollar invested.

• Build the best organization and leadership by developing, recruiting and retaining great people.
• Develop a bias for innovation in a global environment of continuous change.
• Leverage cross-functional teams to achieve superior business results.

Reflects our core beliefs and values for creating a challenging and rewarding environment in which our Associates are expected to:

• Value diversity and treat all individuals with dignity and respect.
• Demonstrate leadership, act with integrity and accept accountability.
• Commit to lifelong learning.
• Recognize and reward results.
• Maintain a safe, healthy and environmentally-sound workplace.

• Actively participate in work teams.
• Engage in open and honest communications.
• Be empowered and empower others.
• Actively include, learn from and support our global community.

• Be innovative and receptive to new ideas.
• Act decisively with clear purpose and a sense of urgency.
• Adopt a pro-active attitude for continual improvement.
• Embrace and promote change.

Nothing defines "achieving success" more than giving to people in need, and seeing the appreciation and hope that assistance provides. Moen has developed a global community investment strategy that links us to social causes and non-profit organizations which are aligned with our corporate philosophy.

Specific areas of focus include contributions to following organizations:

• World Vision: The Storehouse
• Habitat for Humanity
• Alcanzando Sueños con Moen (Achieving Dreams with Moen)
• Ronald McDonald House®

• William O'Neill Scholarship Program
• North Olmsted School